Hope Wooten
Denton,US
Summary
Detail-oriented individual with excellent written and verbal communication skills. Proven successful in providing administrative support in a fast-paced environment. Experienced in customer service, problem solving, and multitasking. Brings authenticity and integrity to everything she does.
Overview
3
3
years of professional experience
Work History
Student Assistant
Enrollment Management, TWU
11.2023 - Current
- Checked students into Testing Center for proctored tests
- Supported administrative staff with various tasks, demonstrating ability to work independently and collaboratively
- Assisted students with registration procedures by providing guidance on policies and regulations
- Answered incoming calls and responded to inquiries and messages using professional, polite etiquette
- Greeted visitors to the office, providing excellent customer service and communication abilities
- Guided potential students on how to schedule appointments with faculty
- Maintained professional and courteous attitude towards co-workers and students
On-Site Coordinator
LeaderShape Institute, TWU
09.2024 - 01.2025
- Work in collaboration with the Co-Lead and Cluster Facilitators to ensure a successful Institute
Organize all of the supplies - Review and approve/deny all applications to the institute
- Organize and perform presentations to recruit participants
- Create social media posts to encourage applicants
- Set up on-boarding Orientation sessions to inform all participants
- Follow the On-Site Coordinator To-Do List in the faculty manual to ensure that all tasks are done on time and with high attention to detail
- Serve as a resource for Co-Lead and Cluster Facilitators on campus climate and culture
- Set up the Learning Community as needed by the Co-Lead Facilitators
- Serve as an on-site emergency contact for participants
Pioneer Ambassador
Welcome Center, Enrollment Management
08.2024 - Current
- Used extensive knowledge on campus buildings and features to guide prospective students and families around campus
- Checked in and directed prospective students and families during welcoming events to their destinations
- Led groups to various locations, keeping them on schedule and taken care of
- Answered any questions prospective students and their family members might have about the university
Orientation Leader
New Student Programs, TWU
04.2024 - 08.2024
- Enhanced student orientation experience by organizing interactive activities and icebreakers.
- Ensured student success by providing resources, guidance, and support throughout the orientation process.
- Developed strong connections with students through active listening and empathetic communication skills.
- Demonstrated excellent interpersonal skills by fostering a sense of community and camaraderie among new students.
- Took initiative to guide students and make them feel at home while on campus.
- Assisted in student registration for classes.
- Led tours around the campus to help students gain familiarity of the school.
Research Assistant
TWU Family Project
01.2024 - 08.2024
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Observed recorded interviews between participants and other researchers in order to code behaviors and gather data.
- Maintained confidentiality between participants and the public.
Crew Member
Chipotle
10.2023 - 01.2024
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction
- Coordinated with other crew members to complete assigned tasks quickly and effectively
- Handled customer complaints in a professional and courteous manner
- Maintained an organized work area to ensure efficient operations
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns
- Completed all store opening and closing procedures
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Restocked shelves with merchandise throughout shift
- Followed health department regulations for handling food products properly
- Followed all safety and security procedures to reduce risks
- Prepared food items following established recipes and safety guidelines
- Packaged and labeled to-go and delivery orders for pickup
Personal Nanny
Flores Family
06.2022 - 02.2023
- Maintained cleanliness of home areas used by the child including bedrooms, playrooms, bathrooms and kitchen
- Researched age-appropriate activities that would both engage and educate the child under my care
- Managed daily routines including mealtimes and bedtimes for the child according to parental guidelines
- Responded promptly to emergency situations in an appropriate manner
- Demonstrated excellent time management skills by completing tasks efficiently within allocated time frames
- Communicated effectively with parents regarding any issues related to the child's well-being or behavior
- Kept detailed records of each day's activities including meals eaten, nap times taken
- Developed strong relationships with parents and children by providing love, care and support in a nurturing environment
Education
Bachelor’s of Science - Psychology
Texas Woman's University
Denton, TX05.2027
Skills
- Project Management
- Research and analysis
- Academic Standards
- Time Management
- Ethical Standards
- Social media management
- Strong Communication
- Event coordination
- Social perceptiveness
References
- Josh Walton, Director of New Student Programs. 940-898-3184
- Erin Wimberly, Assistant Director of Campus Visits. 940-898-3015
- Christopher Scanlan, former Director of Center for Student Leadership (no longer with TWU)
Languages
Spanish
Professional Working
Timeline
On-Site Coordinator
LeaderShape Institute, TWU
09.2024 - 01.2025
Pioneer Ambassador
Welcome Center, Enrollment Management
08.2024 - Current
Orientation Leader
New Student Programs, TWU
04.2024 - 08.2024
Research Assistant
TWU Family Project
01.2024 - 08.2024
Student Assistant
Enrollment Management, TWU
11.2023 - Current
Crew Member
Chipotle
10.2023 - 01.2024
Personal Nanny
Flores Family
06.2022 - 02.2023
Bachelor’s of Science - Psychology
Texas Woman's University
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