Hope Young
Huntsville,AL
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
4
4
years of professional experience
Work History
Medical Claims Specialist
UnitedHealth Group
03.2020 - 12.2022
- Submitted electronic/paper claims documentation for timely filing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
Chat Support Representative
DoorDash
11.2018 - 01.2020
- Handled inbound customer chat conversations.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Education
Associate - Healthcare Administration
Cambridge College
Cambridge, MA08.2022
Skills
- Health Insurance Industry Knowledge
- Patient Admission
- Medical Terminology
- Customer Service
- Telephone Etiquette
- Electronic Claims Processing
- Microsoft Office
- Complex Problem-Solving
- Electronic Health Records
- HIPAA Procedures
- Medical Terms and Procedure Knowledge
- 10-Key Touch
Timeline
Medical Claims Specialist
UnitedHealth Group
03.2020 - 12.2022
Chat Support Representative
DoorDash
11.2018 - 01.2020
Associate - Healthcare Administration
Cambridge College
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