Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Hope Zandstra

Hope Zandstra

Tulsa,Oklahoma

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Teacher's Aide position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Digital Shopper

Walmart
12.2023 - Current
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Loaded and unloaded orders at customer's vehicles.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Preserved patient safety by following safety protocols.
  • Participated in team meetings and staff training sessions.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Children's Ministry Volunteer

Occupied Church
05.2023 - Current
  • Participated in ongoing training and study to expand personal knowledge of ministry for easier instruction.
  • Assisted with organizing religious activities and services.
  • Participated in religious ceremonies and events.
  • Supported religious leaders in performing various duties.
  • Maintained appropriate communication with parents regarding child activities and incidents.
  • Helped develop and maintain age-appropriate recreational program to promote spiritual growth through cooperative play.
  • Educated members of congregation on religious beliefs and practices.
  • Reinforced policies for use of check-in and check-out technology.
  • Supported fun, interactive environment for learning and ministry.
  • Served as great role model for children by teaching how to learn, grow and serve as part of church.
  • Reported accidents and incidents to leadership.
  • Attended meetings with religious leaders.
  • Facilitated worship services, encouraging participation from congregation.
  • Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.

Cashier

Walmart
07.2021 - 12.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Stocked, tagged and displayed merchandise as required.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Developed strong communication and organizational skills through working on group projects.
  • Strengthened communication skills through regular interactions with others.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Hostess

Charleston's Restaurant
11.2018 - 03.2020
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Opened and closed seating sections according to volume of guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Implemented improvements in reservation system management resulting in fewer scheduling conflicts or overbookings during high-volume periods.
  • Provided patrons with estimated waiting times during peak service hours.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

No Degree - Early Childhood Education

Tulsa Community College
Tulsa, OK
2025

High School Diploma -

Thomas Edison Preparatory High School
Tulsa, OK
05.2021

Skills

  • Planning and Organization
  • Attention to Detail
  • Display Creation
  • Decision-Making
  • Spreadsheet Management
  • Teamwork and Collaboration
  • Delivery Management
  • Multitasking and Organization
  • Relationship Building
  • Activity Planning
  • Problem-Solving
  • Strong Work Ethic

Languages

American Sign Language (ASL)
Elementary

Timeline

Digital Shopper

Walmart
12.2023 - Current

Children's Ministry Volunteer

Occupied Church
05.2023 - Current

Cashier

Walmart
07.2021 - 12.2023

Hostess

Charleston's Restaurant
11.2018 - 03.2020

No Degree - Early Childhood Education

Tulsa Community College

High School Diploma -

Thomas Edison Preparatory High School

Similar Profiles

CREATE PROFILE
Hope Zandstra