Hope Zimmermann
Sheboygan,WI
Summary
Seasoned Supervisor at Toms Drive-In, adept in change management and customer service, I excelled in elevating staff performance and enhancing operational efficiency. My leadership ensured quality control and fostered a goal-oriented environment, significantly boosting customer satisfaction. Leveraging strong decision-making and communication skills, I successfully managed inventory and streamlined processes, setting a benchmark for excellence.
Overview
10
10
years of professional experience
Work History
Supervisor
Toms Drive-In
Sheboygan, WI
05.2015 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Ordered supplies as needed to keep the restaurant stocked with necessary items.
- Resolved customer complaints in a professional manner to maintain high levels of customer satisfaction.
- Explained goals and expectations required of trainees.
- Addressed personnel issues promptly and professionally, following company policies regarding disciplinary action if necessary.
Assistant Manager
Toms Drive-In
Sheboygan, WI
01.2019 - 11.2020
- Managed payroll processing activities for all restaurant staff members.
- Monitored daily operations of the restaurant, including food quality, kitchen operations, customer service, budgeting and inventory control.
- Coached staff on strategies to enhance performance and improve customer relations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Monitored employee performance and identified performance gaps for corrective action.
- Recruited, hired and trained new employees on proper customer service techniques.
Store Manager
Toms Drive-In
Sheboygan, WI
11.2020 - 08.2023
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored inventory levels and placed orders to restock shelves.
Education
High School Diploma -
Lutheran High School
Sheboygan06-2016
Skills
- Schedule development
- Processes and procedures
- Priority management
- Change management
- Industrial hygiene
- Customer service
- Decision-making
- Verbal and written communication
- Goal oriented
- Attention to detail
- Quality control
Timeline
Store Manager
Toms Drive-In
11.2020 - 08.2023
Assistant Manager
Toms Drive-In
01.2019 - 11.2020
Supervisor
Toms Drive-In
05.2015 - Current
High School Diploma -
Lutheran High School
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