Hope D. Lowe
Syracuse,NY
Summary
Attentive professional with numerous years of experience and proven knowledge of customer communications, conflict resolution, and customer needs assessment. I am seeking an opportunity to successfully demonstrate my skills to acquire a position in themedical or human service field. Enthusiastic eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
33
33
years of professional experience
1
1
Certification
Work History
COMMUNITY PREVENTION SPECIALIST
Syracuse, NY
08.1991 - 08.2005
- Worked with at-risk clients to understand needs and provide excellent service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Delivered exceptional level of service to clients by active listening to concerns and answering questions.
- Provided clients with fo proper referrals to corresponding agencies.
- Increased customer satisfaction by resolving social issues.
- Worked closely with supervisor and Prevention team to maintain optimum levels of communication to effectively and efficiently complete projects.
- Prepare written communications, reports, and documents according to state and government regulations.
BANQUET SERVER, Crescent Hotels & Resorts/ Marriot Downtown Syracuse
Syracuse, NY
01.2017 - Current
- Take orders and serve food or beverages to patrons
- Check with customers to ensure satisfaction and take action to correct any problems
- Prepare tables for meals, including setting up linens, silverware, glassware, decorating, and creating centerpieces charcuterie board, and dessert stations
- Bring wine selections to tables with appropriate glasses and pour wines for customers
- Provide guests with information about local areas, including giving directions.
ACR Health
Syracuse, NY
08.1991 - 08.2005
- Face to face counseling
- Behavioral management trainer
- Referrals to corresponding agencies
- Outreach and testing
- Trace and contact transient clients
- Developed and collaborated with a public speaking group
- Collected data for demographics
- TREATMENT, Counseling sessions for treatment planning
- Follow medication and side effect adherence
- Support group facilitation
- Pair clients with a supportive peer
- Produced and wrote a monthly health newsletter.
Education
IEWP-INTERNATIONAL EVENT & WEDDING PLANNING PROFESSIONAL CERTIFICATE (APRIL 2021 -
QC CAREER SCHOOL
COURSERA COURSE CERTIFICATE COVID-19 CONTACT TRACING (FEBRUARY 2021) -
JOHN HOPKINS UNIVERSITY
Certification Medical Secretary (Jun 2011 - undefined
ONONDAGA COMMUNITY COLLEGE
Associate - Applied Science
Skills
- Clinical assessment
- Individual counseling
- Providing community referrals
- Specimen testing
Certification
SERV Safe
Timeline
BANQUET SERVER, Crescent Hotels & Resorts/ Marriot Downtown Syracuse
01.2017 - Current
COMMUNITY PREVENTION SPECIALIST
08.1991 - 08.2005
ACR Health
08.1991 - 08.2005
IEWP-INTERNATIONAL EVENT & WEDDING PLANNING PROFESSIONAL CERTIFICATE (APRIL 2021 -
QC CAREER SCHOOL
COURSERA COURSE CERTIFICATE COVID-19 CONTACT TRACING (FEBRUARY 2021) -
JOHN HOPKINS UNIVERSITY
Certification Medical Secretary (Jun 2011 - undefined
ONONDAGA COMMUNITY COLLEGE
Associate - Applied Science
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