Hope Jeffries
Jacksonville
Summary
Proactive individual focused on delivering high-quality service to customers. Skilled in overseeing acute and chronic conditions and certified as a nursing assistant.
Also have a background and skill in a organized nature, skill in prioritizing tasks and excellent time management. Willing to take on any clerical need to boost efficiency and team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Coordinator
Injury Care Centers
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clientele, fostering loyalty and repeat business.
- Assisted in training new staff members on front desk procedures and company policies.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Receptionist
Ideal Image Med Spa
06.2021 - 01.2022
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled and confirmed appointments along with taking payments from guest on services they were treating
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Receptionist
Allergy & Allergy Specialist Of North Florida
01.2021 - 06.2021
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Checked-in visitors, scheduled next appointment and took in copays.
- Answered and quickly redirected large volume of calls on central system.
- Managed multiple tasks and met time-sensitive deadlines.
- Scheduled and confirmed appointments and meetings for senior management team.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
Certified Nursing Assistant
Shorecare Of Delaware
09.2016 - 11.2020
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Certified Nursing Assistant
Maxim Healthcare
08.2014 - 09.2016
- Obtained client medical history, including medication information, symptoms and allergies.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Retail Store Associate
Hollister Co
11.2011 - 12.2015
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Provided professional telephone customer service pertaining to orders, promotions, store operations and products.
- Engaged in on-going development of personal selling skills and product knowledge.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Logged reports, expenses, receipts and sales documents into digital database.
- Informed customers of current store promotions to encourage additional sales purchases.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
Education
No Degree - Business Administration
Delaware Technical And Community College - Owens
Dover Delaware Certification - Customer Service Skills
Alison
Online 2020
Certification - Administrative Support
Alison
Online2020
Diploma - General Studies
Community Christian High School
Dover Delaware06.2012
Skills
- Customer service
- Time management
- Documentation and reporting
- Appointment Setting
- Professional demeanor
- Administration support
Certification
- Certified Nurse Assistant (CNA)
- Customer service skill certification
- Administrative Support certification
Timeline
Front Desk Coordinator
Injury Care Centers
04.2022 - Current
Receptionist
Ideal Image Med Spa
06.2021 - 01.2022
Receptionist
Allergy & Allergy Specialist Of North Florida
01.2021 - 06.2021
Certified Nursing Assistant
Shorecare Of Delaware
09.2016 - 11.2020
Certified Nursing Assistant
Maxim Healthcare
08.2014 - 09.2016
Retail Store Associate
Hollister Co
11.2011 - 12.2015
No Degree - Business Administration
Delaware Technical And Community College - Owens
Certification - Customer Service Skills
Alison
Certification - Administrative Support
Alison
Diploma - General Studies
Community Christian High School
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