Summary
Overview
Work History
Education
Skills
Timeline
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Hope Geiger

Hopkins,SC

Summary

Innovative and solutions-driven Billing & Claims professional with a strong background in financial organizational environments and a successfully proven track record of accounts receivables, billing, claim review, financial adjustments, and account resolution. Highly focused and organized professional with strategic capabilities to exceed expectations targeting a role to expand knowledge and expertise while effectively producing positive contributions aligned with organizational objectives.

CORE QUALIFICATIONS Proficient in computer programs and systems relevant to medical and financial claims and billing. Exceptional customer service skills and efficient time management. Skilled at decision-making, effective communication, analytical, and research-oriented tasks. In-depth knowledge of billing, claim documentation, reports, and policy interpretation.

Overview

18
18
years of professional experience

Work History

PERSONAL CARE AIDE

Caring Hands Home Care
Leesville, SC
04.2022 - Current
  • Follow agency policy and procedures in administering care to clients.
  • Engage with clients in conversation and activities to provide emotional support.
  • Observe self-administration of medications to adhere to medication regimen.
  • Assist clients with bathing and dressing to promote good personal hygiene.
  • Help clients with bathing, dressing and grooming to avoid skin breakdown and infections.
  • Provide mobility assistance and reposition clients to promote maximum comfort.
  • Run errands with clients and provide transportation to medical appointments.

PATIENT FINANCIAL SERVICES REPRESENTATIVE II

Palmetto Health Homecare
Columbia, SC
01.2010 - 10.2020
  • Posted cash receivables for Medicare, Medicaid and various commercial insurance plans.
  • Identified and corrected cash posting errors to ensure account balances were reflected accurately.
  • Completed adjustments to ensure account balances were reported accurately.
  • Assisted patients with questions and/or concerns related to insurance payments and self-pay bills.
  • Partnered with cash application teams and credit managers on timely accurate posting of remittances.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Created agendas and communication materials for team meetings.

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Palmetto Health Homecare
Columbia, SC
03.2006 - 12.2009
  • Verified primary and secondary commercial insurance for home health, pathology, and hospice patients.
  • Billed commercial insurance claims monthly using Zirmed electronic billing.
  • Ensured that all commercial claims were submitted and paid in a timely manner.
  • Filed corrected claims and appeals for denied claims.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Answered patient's questions/concerns regarding billing for service rendered.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Accepted and processed customer payments.

Education

DIPLOMA -

Lower Richland High School
05-1996

Skills

  • Adaptability
  • Excellent verbal/written communication
  • Customer Service
  • Accounts receivable
  • MS Suite (Word, Excel, PowerPoint, Outlook)
  • Proactive problem-solver
  • Billing and collections
  • Medical terminology
  • Task prioritization
  • Multidisciplinary collaboration

Timeline

PERSONAL CARE AIDE

Caring Hands Home Care
04.2022 - Current

PATIENT FINANCIAL SERVICES REPRESENTATIVE II

Palmetto Health Homecare
01.2010 - 10.2020

PATIENT FINANCIAL SERVICES REPRESENTATIVE

Palmetto Health Homecare
03.2006 - 12.2009

DIPLOMA -

Lower Richland High School

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Hope Geiger