Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Certification
Timeline
Generic

Hopelyn Landreth

Englewood,TN

Summary

Dynamic administrative professional with a proven track record at NHC, excelling in streamlining operations and enhancing communication. Adept in Microsoft Office and skilled in customer service, I effectively managed referrals and improved patient coordination, showcasing strong problem-solving abilities and adaptability in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant

NHC
Athens, TN
06.2024 - Current
  • Streamlined daily office operations while maintaining organized filing systems.
  • Prepared reports and presentations for meetings to facilitate informed discussions.
  • Directed incoming calls and inquiries to appropriate departments promptly.
  • Maintained inventory of office supplies and placed orders as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Referral Coordinator

Kidzcare Pediatric
Athens, TN
11.2022 - 06.2024
  • Coordinated patient referrals between healthcare providers and specialists.
  • Managed appointment scheduling for pediatric patients efficiently.
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Adhered to HIPAA regulations when handling confidential patient information.
  • Performed additional office duties, handling patient service inquiries and receiving payments.
  • Developed relationships with key stakeholders within the healthcare system to facilitate effective referrals.

Purchasing/Tool Crib Manager

Dynasty Spas
Athens, TN
07.2020 - 09.2022
  • Coordinated tool maintenance schedules to ensure optimal performance and safety standards.
  • Managed inventory levels for tools and equipment in the spa manufacturing facility.
  • Oversaw procurement of tools, maintaining relationships with suppliers for timely deliveries.
  • Conducted regular audits of the tool crib area to ensure compliance with established standards.
  • Verified invoices against purchase orders for accuracy prior to payment processing.
  • Ordered new tools, equipment and supplies as needed.
  • Maintained an organized system for tracking tool crib items.

Team Leader

Dynasty Spas
Athens, TN
03.2011 - 07.2020
  • Led daily operations to ensure team efficiency and customer service excellence.
  • Trained new employees on company policies and operational procedures.
  • Reviewed and analyzed inspection data for trends in product defects and issues.
  • Facilitated communication between management and inspection teams regarding quality concerns.
  • Assessed work for errors or compliance issues and made corrections or modifications.
  • Investigated root causes of problems related to product defects or customer dissatisfaction.

Call Center Representative

Sprint
Nashville, TN
02.2010 - 03.2011
  • Assisted customers with inquiries regarding mobile plans and services.
  • Resolved technical issues related to devices and network connectivity.
  • Handled billing inquiries and payment processing securely.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.

Education

High School - Curriculum And Instruction

McMinn County High School
Athens
05.1997

Skills

  • Microsoft Office proficiency
  • Spreadsheet management
  • Technical skills
  • Adaptability
  • Multitasking ability
  • Quick learning
  • Communication skills
  • Customer service expertise
  • Leadership capabilities
  • CPR and first aid certification
  • Customer service
  • Data entry documentation
  • Problem-solving abilities
  • Time management

Languages

English

References

  • Kristen, Bull, Previous Employee, 423-453-7471
  • Steve, Busscher, Previous Employer, 423-333-1882

Accomplishments

  • Employee of the Month

Certification

  • CPR

Timeline

Administrative Assistant

NHC
06.2024 - Current

Referral Coordinator

Kidzcare Pediatric
11.2022 - 06.2024

Purchasing/Tool Crib Manager

Dynasty Spas
07.2020 - 09.2022

Team Leader

Dynasty Spas
03.2011 - 07.2020

Call Center Representative

Sprint
02.2010 - 03.2011

High School - Curriculum And Instruction

McMinn County High School

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