Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Miles

Conroe,TX

Summary

I am a highly dependable, self driven person seeking a professional job I can turn into a career. I'm looking for a place where I can become a valued team member and be the best asset to the company.

Overview

14
14
years of professional experience

Work History

Area Supervisor

Ross Dress For Less
05.2022 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Planned sequence of operations and established schedule.
  • Tracked hours and inventory usage, and prepared associated reports.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained newly hired sales team in upselling techniques.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.

Assistant Store Manager

Ross Dress For Less
12.2021 - 05.2022
  • Made Assistant Store Manager within five months of working.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Cashier

Ross Dress For Less
08.2021 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Stay at Home Mom and Wife

Stay At Home Mom
01.2010 - 12.2021
  • Run an efficient household.
  • Caring for my two children and pets.
  • Ensuring all appointments, events, and extra curricular activities were conducted in a timely manner.
  • Responsible for all transportation.
  • Managing all bills and any financial responsibilities before projected due date.
  • Ensuring all groceries, and household items were in place and replenished before needed.
  • Attending all school functions and becoming PTO Mom.

Education

High School Diploma -

Caney Creek High School
Conroe, TX
05.2004

Skills

  • Self Disciplined
  • Fast Learner
  • Goal Oriented
  • Highly Dependable
  • Adaptability/ Flexibility
  • Positive Attitude
  • Constructive Feedback
  • Excellent Customer Service Skills
  • Critical Thinking
  • Highly Driven and Inspired
  • Responsible
  • Loyal

Timeline

Area Supervisor

Ross Dress For Less
05.2022 - Current

Assistant Store Manager

Ross Dress For Less
12.2021 - 05.2022

Cashier

Ross Dress For Less
08.2021 - 12.2021

Stay at Home Mom and Wife

Stay At Home Mom
01.2010 - 12.2021

High School Diploma -

Caney Creek High School

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Hope Miles