Hopi James
Delray Beach
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Certified Pilates Instructor/ Wellness Coach
Hopi James Wellness
03.2021 - Current
- Provided exceptional customer service both before and after sessions, addressing any concerns or inquiries promptly and professionally.
- Assisted clients in achieving their personal fitness goals by providing ongoing encouragement and support throughout their journey.
- Promoted overall wellness by incorporating mindfulness practices into traditional Pilates routines.
- Built a loyal clientele base with excellent communication skills and genuine rapport-building techniques.
- Motivated participants through one-on-one instruction and positive feedback.
- Collaborated with other fitness professionals to develop and implement new programs.
Spa Manager/Lead Customer Service Representative
Bourbon Beauty
01.2022 - 01.2025
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated special events, attracting new clients and boosting overall sales.
- Greeted spa guests warmly to create positive first impression of establishment.
- Elevated spa ambiance, selecting soothing music and aromatic scents that significantly increased repeat client visits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Co-Owner
The Cider House
05.2014 - 06.2022
- Managed finances for optimal budget control, reducing unnecessary expenses and maximizing profit margins.
- Maintained strict food safety and sanitation standards, consistently passing health inspections with excellent ratings.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Spearheaded staff training programs, resulting in improved service quality and increased guest retention rates.
Education
Associate of Arts -
Indian Hills Community College
Ottumwa, IA04-2015
Skills
- Hospitality service expertise
- Management Exerience
- Sales expertise
- Multitasking Abilities
- Problem-Solving
- Positive Outlook
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Documentation
- Live chat support
- Customer education
- Building rapport
- De-escalation techniques
- Microsoft PowerPoint
Timeline
Spa Manager/Lead Customer Service Representative
Bourbon Beauty
01.2022 - 01.2025
Certified Pilates Instructor/ Wellness Coach
Hopi James Wellness
03.2021 - Current
Restaurant Co-Owner
The Cider House
05.2014 - 06.2022
Associate of Arts -
Indian Hills Community College
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