Stephanie Hopkins
Wilton,ME
Summary
Organized and dedicated Administrative Assistant with over 25 years of experience in medical office settings with vast familiarity with healthcare clinical applications and software. Proven track record of providing exceptional customer service in fast-paced environments. Driven to resolve issues and conflicts effectively while remaining calm in all types of situations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Experienced in coding, data management, and improving documentation. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual, and productive when working with little to no supervision.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Fresenius Medical Care
05.2018 - Current
- Supports office staff and operational requirements of 40 patient dialysis clinic with administrative tasks:
- Developed and implemented strategies to streamline and improve patient and staff file management.
- Accurately records and maintains patient intakes, medical records, and government statistics with case histories, insurance information, and mandated forms, to facilitate smooth appointments and payment processing.
- Handles multi-line phone system, routing messages and resolving inquiries within target timeframes.
Office Associate II
State Of Maine DHHS
06.2018 - 12.2018
- Provided clerical support, addressing routine, and special requirements.
- Organized, recorded, and distributed multiple files to enhance daily operations and support customer needs.
- Completed clerical tasks such as filing, copying, and distributing mail in accordance with procedural quotas.
- Managed smooth processing of client paperwork to support office productivity.
Referral Specialist
HealthReach Community Health Centers
06.2017 - 03.2018
- Scheduled specialty consults and diagnostic testing
- Obtained appropriate documentation needed to verify necessity and eligibility
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
Pathology Secretary/Lead Medical Transcriptionist/Histology Assistant
Nordx Laboratory/Franklin Memorial Hospital Campus
08.1995 - 06.2017
- Provided administrative and technical support to pathologists and laboratory medical staff
- Maintained deficiency-free peer review inspection score:
- Authored and upheld department policies and procedures for maximum efficiency, performance, legal and medical requirements, internal protocols, and oversight committee standards.
- Increasing department revenue by >40%:
- Coded and abstracted medical records according to ICD-9-CM and CPT coding guidelines.
- Entered data on demographics, grossing descriptions, and clinical diagnosis into EMR.
- Prepared routine and special reports for medical staff, oncology programs, hospital administration, and accrediting agencies.
- Assisted physicians and nurses with clinical procedures following safe practices and completed complex histological procedures to prepare slides for analysis, and prepare solutions, stains, and reagents in accordance with standards.
Education
Associates - Applied Science, Applied Science/Medical Coding and Health Information Management
Central Maine Community College
Auburn, ME12.2024
Certificate in Business Administration and Management -
Central Maine Community College
Auburn, ME12.2016
Skills
- EMR Systems
- Administrative Support
- Business Administration
- Customer Service
- Customer Relations
- Medical Office Experience
- Advanced MS Office Suite Knowledge
- Records Management Systems
- Medical Records
- Medical Terminology
- Medical Coding
- Healthcare Common Procedure Coding System (HCPCS)
- Statistical Data Gathering
- Insurance Verification
- Report Transcription
- Data Evaluation
- Records Preparation
- Process Optimization
- Performance Improvement
- Dialysis Experience
- Technical Support
- Microsoft Office proficiency
Timeline
Office Associate II
State Of Maine DHHS
06.2018 - 12.2018
Administrative Assistant
Fresenius Medical Care
05.2018 - Current
Referral Specialist
HealthReach Community Health Centers
06.2017 - 03.2018
Pathology Secretary/Lead Medical Transcriptionist/Histology Assistant
Nordx Laboratory/Franklin Memorial Hospital Campus
08.1995 - 06.2017
Associates - Applied Science, Applied Science/Medical Coding and Health Information Management
Central Maine Community College
Certificate in Business Administration and Management -
Central Maine Community College
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