Horace Booker
Amelia Court House,VA
Summary
A highly motivated Veteran and customer-focused professional with extensive experience in IT, emergency management, and training operations. Adept at following processes, ensuring adherence to policies and procedures, and handling confidential/sensitive information. Guaranteed government regulatory compliance by overseeing equipment, techniques, personnel, and data collection. Skilled in increasing efficiency and resolving issues by providing clear information and clarification, resulting in optimum performance. Proven ability to dig deep and transform data into actionable recommendations that result in peak performance. Equipped with excellent analytical, problem-solving, and leadership aptitude. Experience coupled with certifications for a role in IT customer support. Career supported by honorable service in the U.S. Air Force. Organized Warehouse Technician experienced in processing and unpacking hazardous materials and dangerous goods, reporting defective items and updating records. Fit and meticulous individual comfortable lifting 50 pounds. In-depth knowledge of purchasing rules and regulations and warehouse inventory control systems. Proficient in handcart and forklift operations. Organized Warehouse Technician experienced in processing and unpacking [Type]alltypes[Type] goods, reporting defective items and updating records. Fit and meticulous individual comfortable lifting [Number] pounds. In-depth knowledge of purchasing rules and regulations and warehouse inventory control systems. Proficient in handcart and forklift operations.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Warehouse Technician
Tech for Troops
09.2022 - 05.2023
- Provided various IT customer support services essential to the adequate performance of warehouse systems.
Care Taker
Homemaker
12.2016 - 09.2022
- Spent real quality time with my family for the for the first time in years
- It was much needed time and it was well spent after 27 years of active-duty deployments
- I enjoyed birthdays, graduations, anniversaries with my family for the first time without telling one of them that I may not be back home in time for their special event.
Adjunct Associate Professor
Hampton University
08.2016 - 12.2016
- Facilitated student understanding of creative process foundations of Western Civilization and Aviation Industry management.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
Intern - Legal Studies
Law School Consulting
08.2013 - 12.2015
- Deciphered and analyzed government regulatory compliance laws and policies while educating managers and senior executive-level leadership.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Obtained signatures from attorneys for legal documents.
- Received and placed telephone calls to clients and prospective clients.
Training Manager
Virginia Department of Emergency Management (VDEM)
03.2008 - 02.2009
- Served as the lead trainer, creating an organizational training program on emergency management, including mitigation, disaster response, and disaster preparedness for other instructors.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Assisted in development of employee assessments to measure training value.
Inbound Distribution Manager
Target Distribution Center
07.2007 - 10.2007
- Managed inventory, including receiving, storing, rotating, and handling supplies in the distribution center.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Operations Superintendent
US Air Force- Dept. Of Defense
07.1980 - 07.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Tracked project costs and other financial metrics to maximize profitability.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
Education
Juris Doctor -
Charlotte School of Law
Charlotte, NCMaster Of Arts in Education with Specialization in Instruction -
Central Michigan University
Mount Pleasant, MIBachelor of Science in Workforce Education & Development -
Southern Illinois University
Carbondale, ILSkills
- Information Technology Hardware & Software Upgrades
- After-Hours Support
- Technical Support
- Trouble Ticket Ownership
- Systems Documentation
- Audio/Visual Conferencing
- Telecommunications-Related Issues
- Application Testing
- Forklift Operation
- Reading Comprehension
- Product Availability
- Customer Experience
Certification
- CompTIA Network+
- CompTIA Cybersecurity Analyst
- Ethical Hacker
- International Information System Security Certification Consortium (ISC)²
- Cybersecurity (CC) Self-Paced
- Cisco Networking
- Windows 10/11 Server
- Ongoing IT Training
- CompTIA IT Fundamentals
- CompTIA Security +
- CompTIA Certified Technical Trainer+ TKO-201 Examination completed
Technical Snapshot
- SMS tool Team Viewer
- Air Table Database
- CompTIA Security +
- A+
- IT Fundamentals+
- Network+
- Cybersecurity Analyst
- ECH: 11 Ethical Hacker
- Cisco Networking
- Google Cybersecurity Certificate
Timeline
Warehouse Technician
Tech for Troops
09.2022 - 05.2023
Care Taker
Homemaker
12.2016 - 09.2022
Adjunct Associate Professor
Hampton University
08.2016 - 12.2016
Intern - Legal Studies
Law School Consulting
08.2013 - 12.2015
Training Manager
Virginia Department of Emergency Management (VDEM)
03.2008 - 02.2009
Inbound Distribution Manager
Target Distribution Center
07.2007 - 10.2007
Operations Superintendent
US Air Force- Dept. Of Defense
07.1980 - 07.2007
Juris Doctor -
Charlotte School of Law
Master Of Arts in Education with Specialization in Instruction -
Central Michigan University
Bachelor of Science in Workforce Education & Development -
Southern Illinois University
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