Horace Brown

Key Responsibilities

• Utilized interpersonal and people skills to approach customers, engaging in conversation to promote products.
• Provided knowledge on new perfume lines and their prices
• Assisted in selecting perfumes by providing information on popular picks and complementary fragrances
• Offer free samples to assist customers in deciding which fragrance to purchase
• Utilized suggestive selling techniques to secure additional sales
• Implemented POS system to process cash and card sales, as well as calculating VAT, tendering change and providing receipts
• Set up merchandise displays using fragrance bottles, decorative boxes, and testers according to companies policies and procedures
• Completed regular stock counts, advising the supervisor of any low stock counts

Key Achievements

• Implemented a novel product inventory system which reduced supply issues by over %60.
• Devised a direct marketing campaign aimed at repeat clientele, which successfully cleared all end-of-season stock with a 30% profit margin.
• Introduced a new perfume distributor to the store, significantly increasing distribution sales.
• Consistently achieved sales target by up to 140% through maintaining an up-to-date knowledge of products and brand history and providing a VIP customer experience.
• Achieved the top mystery shopper result of 100%, which lead to being awarded the responsibility of training all new staff on consultative sales and techniques and luxury customer experience.

Key Responsibilities

• Provided positive first impressions to welcome existing, new, and potential customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Solved customer challenges by offering relevant products and services.
• Managed returns, exchanges and refunds in accordance with store policy.
• Cleaned and maintained the store in accordance with company's standards

Key Achievements

• Created and implemented a new customer loyalty scheme which saw an increase of over 2000 new customers and store sales of over $800k.
• Exceed all sales targets, achieving an average of 132% of target during tenure.
• Designed and promoted 2 in store events for which each took an average of $40,000.