Horace Collins
OK
Summary
Experienced with real-time surveillance and emergency response. Utilizes advanced monitoring systems to maintain security and safety. Track record of effective communication and swift problem resolution in high-pressure environments.
Overview
13
13
years of professional experience
Work History
Surveillance
Cimarron Casino Enterprises
05.2025 - Current
- Prevented poaching incidents through strategic surveillance operations and swift apprehension of violators.
- Successfully deterred potential thieves through vigilant surveillance tactics and proactive engagement with suspicious individuals.
- Optimized surveillance coverage by strategically selecting camera placement based on property layout.
- Monitored surveillance systems for suspicious activity, aiding in the identification and apprehension of shoplifters.
Dual Rate Table Games Dealer
Grand Casino Hotel & Resort
09.2012 - 11.2025
- Assisted in inventory management of gaming supplies and equipment maintenance.
- Promoted responsible gaming practices among guests by monitoring behaviors and intervening appropriately when necessary.
- Aided in risk management efforts by keeping accurate records of substantial buy-ins, wins, and losses during gameplay.
- Facilitated smooth transitions between dealer shifts, maintaining uninterrupted gameplay for guests'' enjoyment.
- Ensured timely payouts for winning bets while accurately collecting losses from losing wagers.
- Adapted communication styles based on diverse guest demographics to provide personalized service within a multicultural setting.
- Provided valuable feedback to supervisors regarding potential improvements or adjustments needed for game offerings based on guest preferences and experiences.
- Maintained an organized workspace by managing chips, cards, and other essential equipment effectively.
- Maintained strict adherence to gaming regulations, ensuring fair play and preserving the integrity of each game.
Craps Dealer
Hard Rocker Casino
05.2024 - 05.2025
- Dealt craps games efficiently, ensuring accurate payouts and maintaining game flow.
- Monitored player behavior to promote a positive gaming environment and prevent disputes.
- Assisted in training new dealers on gameplay rules and casino procedures.
- Maintained cleanliness and organization of gaming tables and surrounding areas.
Floor Supervisor
Osage Casino
12.2023 - 03.2024
- Supervised daily operations to ensure efficient casino floor management.
- Trained and mentored new staff on policies and procedures.
- Monitored gaming activities for compliance with regulations and standards.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
Craps Dealer
Cimarron Casino Enterprises
11.2019 - 12.2023
- Handled cash transactions accurately, ensuring compliance with casino policies.
- Communicated effectively with players to enhance their gaming experience and address inquiries.
- Adapted quickly to varying table dynamics, demonstrating flexibility in high-pressure situations.
- Collaborated with team members to uphold operational standards and improve service quality.
- Built rapport with regular patrons by consistently delivering exceptional service, fostering loyalty among casino guests.
- Managed challenging situations with diplomacy and professionalism, resolving conflicts between players while maintaining a positive gaming environment.
- Collaborated with other dealers to facilitate smooth transitions between shifts and maintain seamless gameplay experiences.
- Maintained a well-organized and clean work area to ensure efficiency and adherence to casino standards.
- Ensured game integrity through constant vigilance, identifying and addressing suspicious activities or discrepancies.
- Assisted new players in learning the intricacies of craps, fostering an inclusive gaming environment for all patrons.
- Contributed to a positive work environment by supporting colleagues during busy periods or when additional assistance was needed at other tables.
- Demonstrated advanced multitasking abilities by simultaneously managing multiple aspects of gameplay while engaging with customers at all times.
- Performed chip exchanges for players in a timely manner, facilitating smooth transactions and maintaining game momentum.
- Worked efficiently under pressure during peak hours to accommodate high volumes of players without compromising game quality or customer service standards.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts, promoting proactive problem-solving strategies.
- Maintained accurate records of all transactions during each shift, contributing to the casino''s financial accountability.
- Improved overall casino revenue by effectively managing large sums of money, quickly calculating payouts, and accurately collecting losing bets.
- Assisted in training new hires on proper dealing techniques, game rules, and casino policies/procedures for improved employee performance across the board.
- Participated in ongoing training sessions to continuously improve skills as a craps dealer and maintain up-to-date knowledge of best practices within the industry.
- Stayed current on industry trends and updates in order to provide knowledgeable assistance to both novice and experienced players alike.
- Enhanced player experience by providing excellent customer service and maintaining a friendly atmosphere at the craps table.
- Effectively managed stress during high-stakes games, maintaining composure and professionalism while delivering top-quality service to players.
- Mastered craps rules and regulations, ensuring accurate payouts and efficient gameplay for all participants.
- Enforced game rules to maintain fair paly and avoid disputes.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Answered players questions and resolved disputes to provide excellent customer service.
- Monitored players behavior, taking appropriate action against rule violations.
- Learned and followed company procedures to maintain consistency and standards.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored game for potential security risk to protect operation and players.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Inspected table games and equipment to confirm proper function.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Maintained rules for games and identified instances of cheating, notifying security team.
- Maintained cleanliness and organization of gaming tables and surrounding areas.
Dual Rate Table Games Dealer
River Spirit Casino Resort
07.2016 - 11.2019
- Dealt various table games, ensuring adherence to rules and regulations.
- Provided exceptional customer service, enhancing guest experience and engagement.
- Monitored gameplay for fairness, identifying potential discrepancies proactively.
- Trained new dealers on game procedures and customer interaction techniques.
Blackjack Dealer
Hard Rock Casino
01.2016 - 07.2016
- Dealt blackjack games efficiently, ensuring adherence to gaming regulations and house rules.
- Provided exceptional customer service, enhancing guest experience and fostering loyalty.
- Maintained accurate chip counts and managed cash transactions with precision.
- Monitored player behavior, identifying potential issues and escalating as necessary for resolution.
Blackjack Dealer
Kickapoo Casino
12.2015 - 01.2016
- Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
- Demonstrated flexibility in scheduling availability to accommodate peak periods or special events within the casino.
- Handled Number cash out and buy in transactions each night.
- Provided an enjoyable gaming experience for patrons through clear communication of game rules and procedures.
- Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
- Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
Education
Associate of Arts - Occupational Studies
IntelliTec College
CO11.2008
High School Diploma - General Studies
W.G. Enloe High School
Raleigh, NC06.1980
Timeline
Surveillance
Cimarron Casino Enterprises
05.2025 - Current
Craps Dealer
Hard Rocker Casino
05.2024 - 05.2025
Floor Supervisor
Osage Casino
12.2023 - 03.2024
Craps Dealer
Cimarron Casino Enterprises
11.2019 - 12.2023
Dual Rate Table Games Dealer
River Spirit Casino Resort
07.2016 - 11.2019
Blackjack Dealer
Hard Rock Casino
01.2016 - 07.2016
Blackjack Dealer
Kickapoo Casino
12.2015 - 01.2016
Dual Rate Table Games Dealer
Grand Casino Hotel & Resort
09.2012 - 11.2025
Associate of Arts - Occupational Studies
IntelliTec College
High School Diploma - General Studies
W.G. Enloe High School