Horace Hamilton

• Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
• Enhanced communication within team by holding regular meetings and encouraging open dialogue among all members.
• Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in field.
• Conducted routine inspections to check quality and compliance with established specifications.
• Reduced employee turnover by fostering positive work environment and providing ongoing feedback to staff members.

• Boosted employee morale by fostering positive work environment conducive to open communication and teamwork.
• Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
• Improved laundry efficiency by implementing new sorting and folding techniques.
• Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
• Increased team productivity through effective delegation and supervision of tasks.
• Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
• Developed comprehensive training program for new hires, resulting in faster integration into team.
• Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within workplace.

Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.

• Contributed to positive school culture through professional interactions with students, staff, and visitors.
• Checked in and stocked inventory throughout facility.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Upheld well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
• Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
• Collaborated with administrators to address specific facility needs during events or special projects.
• Reported vandalism or other damage to property to supervisor.

• Had responsibility to hire housekeeping/Laundry staff
• Prepared monthly schedule and assigned responsibilities and duties to employees
• Ordered supplies and prepared budget
• Appeared for monthly on call duties
• Checked residents' room and common areas daily to ensure standards are kept
• Met and greeted residents and families
• Prepared monthly orientation on environment and housekeeping/Laundry and attended safety meetings with department heads
• Stripped, waxed and buffed floor on weekly basis
• Routinely completed employee performance review.
• Loaded and unloaded machines, ironed pieces and folded cleaned items, typically handling over 200 pieces per shift for large revenue-producing business.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to increase in positive guest feedback regarding room cleanliness.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Increased employee performance through effective supervision and training.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.