Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Horace Jones

New Albany,IN

Summary

Dynamic Shift Manager with a proven track record at Wendy's Restaurant, excelling in staff training and customer service. Enhanced team performance through effective mentoring and streamlined operations, resulting in improved customer satisfaction. Skilled in cash handling and decision-making, fostering a motivated and efficient work environment.

Overview

14
14
years of professional experience

Work History

Shift Manager

Wendys Restaurant
08.2024 - Current
  • Supervised daily operations to ensure efficiency and adherence to company standards.
  • Trained and mentored staff on best practices for customer service and operational procedures.
  • Implemented scheduling adjustments to optimize labor costs and enhance productivity.
  • Conducted performance reviews, providing actionable feedback to improve team outcomes.
  • Collaborated with management to develop strategies that improved workflow processes.
  • Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
  • Developed training materials that streamlined onboarding for new employees, increasing retention rates.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Assistant Store Manager

McAllister's Deli
08.2017 - 08.2025
  • Assisted in training and onboarding new team members, fostering a collaborative work environment.
  • Managed daily operations, ensuring compliance with health and safety regulations.
  • Supported inventory management processes, maintaining product availability and minimizing waste.
  • Executed customer service initiatives, enhancing guest satisfaction through effective communication.
  • Monitored sales performance, identifying trends to inform inventory purchasing decisions.
  • Implemented visual merchandising strategies to enhance product presentation and drive sales.
  • Resolved customer inquiries and complaints efficiently, promoting loyalty and repeat business.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.

Cook

O Charles
05.2015 - 06.2017
  • Prepared and cooked diverse menu items following established recipes and presentation standards.
  • Collaborated with kitchen staff to ensure efficient food preparation and service during peak hours.
  • Maintained cleanliness and organization of kitchen workstations, adhering to safety and sanitation protocols.
  • Developed new recipes and menu items based on seasonal ingredients and customer preferences.
  • Trained junior cooks in cooking techniques, kitchen equipment operation, and safety procedures.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Forklift Operator

Koch Filter Corporation
05.2015 - 06.2016
  • Operated forklift to transport materials safely and efficiently within warehouse environment.
  • Conducted regular inspections and maintenance on equipment to ensure operational safety and compliance.
  • Collaborated with team members to optimize loading and unloading processes, reducing turnaround time.
  • Trained new operators on safety protocols and equipment handling procedures, enhancing team performance.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.

Order Picker

Delta Staffing
03.2012 - 04.2014
  • Operated forklifts and pallet jacks to efficiently transport products within warehouse.
  • Selected and packed orders accurately, ensuring timely fulfillment for customer satisfaction.
  • Maintained inventory accuracy through regular cycle counts and system updates.
  • Collaborated with team members to streamline picking processes, enhancing overall productivity.
  • Assisted in training new staff on safe operating procedures and efficient order picking techniques.
  • Conducted quality checks on outgoing shipments to uphold company standards.
  • Implemented process improvements that reduced picking errors and increased workflow efficiency.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Performed proper lifting and handling techniques to maintain safe working environment.

Education

No Degree - Electrical Wiring

Gadsden County Vocational
201 Martin Luther King Blvd, Quincy ,Fl

High School Diploma -

Atherton High
Louisville, KY

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Staff motivation
  • Opening and closing procedures
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Relationship building
  • Team development
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Staff development
  • Staff training and development
  • Staff supervision

Reference

Marcel Nichols (812)670-6894

Todd Riggle (50)419-5076

Michael Hopper (502)375-9975

Laterno Hargrove (502)650-7239

Chris Dykle (502)379-0673

Timeline

Shift Manager

Wendys Restaurant
08.2024 - Current

Assistant Store Manager

McAllister's Deli
08.2017 - 08.2025

Cook

O Charles
05.2015 - 06.2017

Forklift Operator

Koch Filter Corporation
05.2015 - 06.2016

Order Picker

Delta Staffing
03.2012 - 04.2014

No Degree - Electrical Wiring

Gadsden County Vocational

High School Diploma -

Atherton High

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