Summary
Overview
Work History
Education
Skills
Languages
References
Certification
Timeline
Generic

Horace Smith

Irmo,South Carolina

Summary

To secure a position in a progressive, dynamic company that will offer me the opportunity for advancement based on the merits of my skills, and contributions. I am an resourceful supervisor trained in resolution of critical issues within time-sensitive environment to maintain a building and reliable talented team or teams. Highly organized, energetic and versatile leader committed to continuous improvements. Known for motivating staff to work together to achieve targets.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Relief Supervisor

Shaw Industries
Irmo, SC
04.2021 - Current
  • Monitored and evaluated employee performance, providing feedback and guidance as necessary.
  • Provided assistance to employees in developing skills needed to perform tasks effectively.
  • Identified problems within the assembly line and implemented solutions accordingly.
  • Adjusted, maintained, and repaired various types of manufacturing equipment.
  • Collaborated with team members to achieve daily production goals.
  • Performed preventative maintenance on manufacturing equipment and machinery.
  • Maintained a clean work area by disposing of waste materials properly.
  • Assisted with troubleshooting issues related to the manufacture of products.
  • Documented results of all tests performed and reported any discrepancies.
  • Provided input into process improvements that increased productivity or reduced costs.
  • Kept production logs and maintained job material inventory.
  • Troubleshot problems with equipment, devices or products.

Sales Associate

Jimmy Jazz/ Snipes
Columbia, SC
01.2019 - 12.2022
  • Assisted customers with product selection, sizing and styling.
  • Attended weekly team meetings to review performance goals and objectives.
  • Handled customer complaints in a professional manner.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Upsold additional items based on customer interests and needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Processed credit card transactions quickly and securely.

Field Service Technician II

Spectrum
Columbia, SC
06.2019 - 03.2021
  • Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
  • Maintained inventory of supplies needed for future installations and repairs.
  • Adhered to established safety protocols while working on ladders or rooftops during installation processes.
  • Identified opportunities for cost savings through efficient use of materials during installation projects to help the customer with the total billing.
  • Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
  • Ensured that all installations met industry standards for safety and quality assurance.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Set up service for customers by installing, connecting, testing or adjusting equipment.
  • Trained customers on equipment use, setup procedures and troubleshooting strategies.
  • Measured signal strength at utility poles.

Cap 2 Supervisor

Walmart Supercenter
Irmo, SC
03.2018 - 05.2019
  • During my time as the supervisor, my duty consisted of overseeing the unloading and stocking freight process.
  • To ensure that each item or items were properly merchandised to their proper location in a timely manner, as well as assisting customers.
  • To provide and assign the right information to each associate, to the proper merchandise and zone, to complete the tasks assigned.
  • Conducted regular meetings with the CAP 2 team to review progress and provide feedback.
  • Worked closely with other departments in order to ensure successful collaboration on joint projects.
  • Provided technical support to the CAP 2 team members as needed.

Assistant Manager

Zaxby's Chicken Fingers & Buffalo Wings
Irmo
04.2006 - 02.2018
  • To create a encore experience that enrich each person lives on person at a time
  • TO make sure each employee is following each method to the Zaxbys standard to ensure great quality and quantity to the customers request
  • Count beginning and ending days money count, as well as checking up on the proper cleaning assignments to make the store ready for inspection.

Assistant Manager

Champs Sports/FootAction
Columbia, SC
02.2017 - 11.2017
  • To build a supply and demand relationship with each consumer, to make each one feel more than welcome.
  • Ensure each consumer is properly assisted with their request.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Fulfillment Lead Manager

Macy's
Columbia, SC
02.2013 - 07.2015
  • My position required me to be over all the shipping and ordering online
  • My duties were to fulfill the customers order exact
  • To contact the customer if the items were not available in store
  • Ship the order to the customers address or have the item or items ready for pick up.

Education

Bachelor's Degree - Business Management

South Carolina State University
Orangeburg, South Carolina
12.2012

Skills

  • Electric Pallet Jack Trained Intermediate
  • Electric Walking Stacker Trained Intermediate
  • Microsoft Word Intermediate
  • Microsoft Excel Intermediate
  • Microsoft Powerpoint Intermediate
  • Strategic Planning
  • Staff Management
  • Training and mentoring
  • CPR Certified
  • Safety leadership
  • OSHA Safety Training

Languages

English

References

  • Deidra Conyer, Friend, (803) 229-5768, mrsdeeconyers@gmail.com
  • Steve Conyer, Friend, (803) 229-2731, steveconyer16@yahoo.com
  • Tina Pushic, Supervisor, (803) 732-0011, Zaxby's
  • Fred MCcrae, Supervisor, (803) 530-6418, Shaw Industries-Irmo Plant

Certification

  • OSHA Hazardous Materials Training
  • ICS&Hazmat Awareness
  • CPR

Timeline

Relief Supervisor

Shaw Industries
04.2021 - Current

Field Service Technician II

Spectrum
06.2019 - 03.2021

Sales Associate

Jimmy Jazz/ Snipes
01.2019 - 12.2022

Cap 2 Supervisor

Walmart Supercenter
03.2018 - 05.2019

Assistant Manager

Champs Sports/FootAction
02.2017 - 11.2017

Fulfillment Lead Manager

Macy's
02.2013 - 07.2015

Assistant Manager

Zaxby's Chicken Fingers & Buffalo Wings
04.2006 - 02.2018

Bachelor's Degree - Business Management

South Carolina State University

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