Horace Boykin III
Tanner,AL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
5
5
years of professional experience
Work History
Professional Taxi Driver
Uber
Huntsville, AL
05.2021 - Current
- Inspected vehicle for cleanliness and safety prior to each shift.
- Verified passenger identity and collected fares.
- Provided assistance with loading and unloading luggage into vehicles when needed.
- Followed local traffic laws, speed limits, and road regulations.
- Maintained a courteous attitude towards passengers at all times.
- Assisted disabled passengers in getting in and out of taxi cab safely.
- Communicated effectively with dispatchers regarding passenger pickup, drop-off locations and estimated time of arrival, departure.
- Performed minor maintenance tasks such as checking oil levels, tire pressure.
- Responded promptly to customer inquiries via phone or radio communication systems.
- Utilized GPS navigation systems to locate addresses quickly and accurately.
- Provided accurate information about local areas including attractions, restaurants.
- Kept up-to-date records of daily trips including mileage, fuel costs.
- Resolved customer complaints in a timely manner by following established guidelines.
- Updated personal logs and business tracking documents accurately and according to schedule requirements.
- Maintained vehicle in top operating condition and kept taxi interior and exterior spotlessly clean and inviting to passengers.
- Planned optimal routes to minimize delays and maximize time efficiency.
Member Service Representative
Planet Fitness
Decatur, AL
11.2019 - 04.2021
- My duties and responsibilities included but were not limited to:
- Greet members, prospective members and guests, providing exceptional customer service
- Handle all front desk related activities including:
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier
Chick fil a
Muscle Shoals, AL
08.2018 - 11.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Diploma -
Austin High School
05.2017
Some College (No Degree) - Accounting
Calhoun Community College
Decatur, ALSkills
- Schedule Management
- Drawer Balancing
- Account Updating
- Cash Handling
- Customer Relationship Building
- Fraud Detection
- Currency and Coin Counter
- Strong Work Ethic
- Excellent Time Management Skills
- Excellent Communication Skills
- Sales Expertise
- Data Entry
- Inbound and Outbound Calling
- Appointment Scheduling
- Typing Proficiency
- Product Education
- Microsoft PowerPoint
- Credit Card Payment Processing
- Problem-Solving Abilities
- Active Listening
- High-Energy Attitude
- Microsoft Excel
- Lead Generation
Languages
- Some Spanish
- Some French
Awards
Leadership award 2017
Timeline
Professional Taxi Driver
Uber
05.2021 - Current
Member Service Representative
Planet Fitness
11.2019 - 04.2021
Cashier
Chick fil a
08.2018 - 11.2019
Diploma -
Austin High School
Some College (No Degree) - Accounting
Calhoun Community College