Horacio Alduey Martinez
Aubrey
Summary
To grow constantly, dynamically, and proactively in an integral manner, using all the competencies that exist within me as a professional, in order to add value and achieve better results for the organization. I have more than 16 years of experience in the payments and cards sector, managing the operational, technological, strategic and business part of the world of cards and payments.
Overview
17
17
years of professional experience
Work History
Director Of Cards and Payments
Banco Múltiple Ademi
10.2021 - 04.2023
- Developed and implemented Cards and Payments strategies that ensure sustainable and profitable growth.
- Led new product developments to achieve revenue goals/ plans.
- Product Management, P&L and KPI's responsibility.
Coordinator of Card Products Management
Banesco Banco Múltiple
08.2020 - 09.2021
- Designing strategies for the creation of new card and payment products and services. Management of commercial alliances and card promotions. Supervision of the card products management team.
- Handling and supervision of card system parameters.
Responsible for processes involving the Credit Card product (Alternate Channels such as Internet Banking, Mobile App, and IVR). - Project Manager of cards and payments.
Credit Card Product Management Specialist
Banesco Banco Múltiple
07.2018 - 07.2020
- Responsible for the lifecycle team and tracking of customer portfolio, card usage, effectiveness of promotions, and sales. Responsible for promotions and alliances and loyalty plans.
- Responsible for implementing mandatory changes from card brands and management and supervision of credit card system parameters.
- Lead, certify, manage, and ensure that developments, updates, and changes to the card core were completed correctly.
Manager of Card and Payment Implementation and Cer
Asociación Popular De Ahorros Y Préstamos
12.2016 - 06.2018
- Operations project manager for cards and credit card system administrator.
- In charge of submitting requirements and certifications for new services of alternate channels
- Directly responsible for coordinating, supporting, and, when necessary, executing the certification and testing processes for solutions, changes, functionalities, and new products.
- Leading and managing the implementation of mandatory changes required by Card Brands or Associations.
Systems Configuration Senior Analyst
Asociación Popular De Ahorros Y Préstamos
12.2013 - 12.2016
- Credit card system administrator, including the parameterization of configured products within the system. Certification and implementation of new digital adoption services, as well as the creation and certification of new payment products. Ensuring that mandatory changes from brands and banking regulators are executed correctly and on time.
Interchange Officer ATH
Asociación Popular De Ahorros Y Préstamos
12.2009 - 11.2013
- Daily reconciliation of the transaction settlement process, maintenance and reconciliation of accounting accounts, monthly delivery of accounting proofs correctly and on time, reconciliation and recording of ATH invoices. Support to the Business area in handling TH claims. Responsible for executing and supervising the Operational process for loading Insurance Banking services.
Platform Officer
Banco Popular Dominicano
04.2008 - 11.2009
- Supervision of sales and service representatives, delegation of tasks, setting goals for placement and acquisition products, customer portfolio management, collections management, credit assessment, acquisition of small business clients, and claims follow-up.
Sales and Service Representative / 2006 - 2008
Banco Popular Dominicano
05.2006 - 03.2008
- Customer service, sales, taking claims, attracting small business customers to take them to personal companies (SMEs), savings accounts, current and financial certificates, retention, credit evaluation, case tracking for customer satisfaction. Execute action plans in conjunction with the business area to obtain goals and benefits of the company, customer acquisition through the placement of loans and credit cards.
Education
Microsoft Office - Technology Education
Centro De Tecnología Universal (CENTU)
Santo Domingo, Dominican RepublicDigital Transformation - Technology Education
Barna Management School
Santo Domingo, Dominican Republic02.2022
No Degree - Digital Communications And Multimedia
Communications Strategies
Santo Domingo, Dominican Republic06.2021
Certified - Customer Service
CX Latam Institute
Orlando, FL03.2021
Way4 Digital Payments Software Platform - Banking And Financial Support Services
OpenWay
Panama04.2019
Human Relations - Customer Service Management
Instituto De Formación Téc. Profesional (INFOTEP)
Santo Domingo, Dominican Republic10.2017
Project Management - Project Management
Integral Training Solutions (INTRAS)
Santo Domingo, Dominican Republic08.2015
VisionPLUS And Masterdata - Banking And Financial Support Services
First Data Corporation (Actually FISERV)
Panama05.2014
Middle Management Certification - Organizational Leadership
Instituto De Formación Téc. Profesional (INFOTEP)
Santo Domingo, Dominican Republic05.2012
Certification in Customer Services - Customer Service
Instituto De Formación Téc. Profesional (INFOTEP)
Santo Domingo, Dominican Republic07.2008
Bachelor Of Marketing - Marketing
Instituto Tecnológico De Santo Domingo
Santo Domingo, Dominican Republic10.2007
Skills
- Strategic planning
- Verbal and written communication
- People management
- Handle multiple tasks and work under pressure
- Organization and planning
- Sense of urgency and prioritization
Languages
Spanish
Native or Bilingual
English
Limited Working
Additional Information
Processing systems:
- VisionPLUS - Fiserv
- Siscard - Evertec
- T24 - Temenos
- Sunnel - GreenTech
- Way4 - Openway
Timeline
Director Of Cards and Payments
Banco Múltiple Ademi
10.2021 - 04.2023
Coordinator of Card Products Management
Banesco Banco Múltiple
08.2020 - 09.2021
Credit Card Product Management Specialist
Banesco Banco Múltiple
07.2018 - 07.2020
Manager of Card and Payment Implementation and Cer
Asociación Popular De Ahorros Y Préstamos
12.2016 - 06.2018
Systems Configuration Senior Analyst
Asociación Popular De Ahorros Y Préstamos
12.2013 - 12.2016
Interchange Officer ATH
Asociación Popular De Ahorros Y Préstamos
12.2009 - 11.2013
Platform Officer
Banco Popular Dominicano
04.2008 - 11.2009
Sales and Service Representative / 2006 - 2008
Banco Popular Dominicano
05.2006 - 03.2008
Microsoft Office - Technology Education
Centro De Tecnología Universal (CENTU)
Digital Transformation - Technology Education
Barna Management School
No Degree - Digital Communications And Multimedia
Communications Strategies
Certified - Customer Service
CX Latam Institute
Way4 Digital Payments Software Platform - Banking And Financial Support Services
OpenWay
Human Relations - Customer Service Management
Instituto De Formación Téc. Profesional (INFOTEP)
Project Management - Project Management
Integral Training Solutions (INTRAS)
VisionPLUS And Masterdata - Banking And Financial Support Services
First Data Corporation (Actually FISERV)
Middle Management Certification - Organizational Leadership
Instituto De Formación Téc. Profesional (INFOTEP)
Certification in Customer Services - Customer Service
Instituto De Formación Téc. Profesional (INFOTEP)
Bachelor Of Marketing - Marketing
Instituto Tecnológico De Santo Domingo
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