Summary
Overview
Work History
Education
Skills
Websites
Leadership Experience
Additional Education
References
Timeline
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Horacio Chapa

Horacio Chapa

Denver

Summary

Dynamic and results-driven professional with extensive experience in client relations, customer service, and sales across diverse industries. Currently pursuing a Master's in Global Affairs with a concentration in Global Economics and Development at the University of Oklahoma. Proven ability to exceed performance targets and drive revenue growth while maintaining a strong focus on customer satisfaction. Bilingual team player with a commitment to continuous learning and professional development, seeking new opportunities to leverage skills in a challenging environment.

Overview

7
7
years of professional experience

Work History

Business Development Representative

Oracle NetSuite
10.2023 - 04.2024
  • Developed and executed lead generation strategies through cold calling, email outreach, and social media engagement, resulting in a significant increase in client acquisition
  • Articulated value propositions effectively, addressing client needs to enhance engagement and drive conversions
  • Fostered strong relationships with clients through exceptional interpersonal and communication skills, contributing to revenue growth and exceeding lead generation targets.

Universal Personal Banker

PNC Bank
04.2022 - 09.2022
  • Acquired and deepened customer relationships through proactive sales and service initiatives, enhancing customer loyalty and financial well-being
  • Managed customer interactions using a defined sales process, driving proactive sales conversations and improving customer engagement in the branch
  • Educated customers on digital solutions to streamline financial transactions, leveraging technology to improve service delivery.

Safety Coordinator

Palos Garza-SET Logis Plus
09.2021 - 01.2022
  • Maintained compliance with DOT regulations by managing driver and truck files and overseeing the hiring process for new operators
  • Conducted training on electronic logs for new hires, ensuring adherence to safety procedures and operational standards
  • Oversaw maintenance and inspection reports, issuing warnings, and managing compliance with safety protocols.

Night Audit

Springhill Suites by Marriott
04.2021 - 07.2021
  • Conducted daily audits for the guest ledger, ensuring accuracy in end-of-day accounting functions
  • Provided exceptional front desk service, managing check-ins/outs and resolving guest issues efficiently
  • Monitored the safety and organization of the hotel during night shifts, maintaining a secure environment for guests.

Intern

General Consulate of Mexico
01.2020 - 02.2020
  • Assisted immigrants by providing necessary information regarding personal belongings and repatriation processes
  • Collaborated with Border Patrol to retrieve and document personal items for affected individuals, maintaining detailed records in Excel.

Summer Intern

FalconSure (FalconBank)
05.2019 - 08.2019
  • Streamlined documentation processes to promote eco-friendliness in the workplace
  • Managed client monetary checks, ensuring secure and professional delivery to the bank.

Sales Associate

Express Clothing Store
03.2017 - 09.2017
  • Delivered outstanding customer service, addressing client inquiries and resolving issues effectively
  • Implemented daily marketing strategies to drive sales and attract new clients.

Education

Bachelor of Arts - International Studies, International Business and Economics

University of North Texas
Denton, TX
08.2021

Associate of Arts - General Studies

Laredo College
Laredo, TX
12.2020

Skills

  • Bilingual Communication
  • Client Relationship Management
  • Sales and Lead Generation
  • Customer Service Excellence
  • Team Collaboration
  • Problem-Solving
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • CRM and ERP Software
  • Data Analysis and Reporting

Websites

Leadership Experience

  • Vice President of Finance, Sports Marketing Association, University of North Texas, Spring 2019, Fall 2019, Managed financial dues and purchases for association events, ensuring budget compliance and transparency., Organized bi-weekly meetings to foster member engagement and collaboration.
  • Volunteer, Catholic Missions, Spring 2016, Developed community engagement activities to foster positive relationships with local citizens.
  • Member, IUVE, Spring 2014, 2017, Coordinated logistics for events and maintained a respectful and clean environment during gatherings.

Additional Education

  • International B2B Marketing, Yonsei University, View Certificate
  • International Hospitality & Healthcare Services Marketing, Yonsei University, View Certificate
  • International Marketing Entry and Execution, Yonsei University, View Certificate
  • Intro to International Marketing, Yonsei University, View Certificate
  • Moral Foundations of Politics, Yale University, View Certificate
  • Inspiring and Motivating Individuals, University of Michigan, View Certificate
  • Global Diplomacy: Diplomacy in the Modern World, University of London & SOAS, View Certificate
  • Grassroots 11v11 Coaching License

References

Available upon request.

Timeline

Business Development Representative

Oracle NetSuite
10.2023 - 04.2024

Universal Personal Banker

PNC Bank
04.2022 - 09.2022

Safety Coordinator

Palos Garza-SET Logis Plus
09.2021 - 01.2022

Night Audit

Springhill Suites by Marriott
04.2021 - 07.2021

Intern

General Consulate of Mexico
01.2020 - 02.2020

Summer Intern

FalconSure (FalconBank)
05.2019 - 08.2019

Sales Associate

Express Clothing Store
03.2017 - 09.2017

Bachelor of Arts - International Studies, International Business and Economics

University of North Texas

Associate of Arts - General Studies

Laredo College
Horacio Chapa