Horacio Chapa
Denver
Summary
Dynamic and results-driven professional with extensive experience in client relations, customer service, and sales across diverse industries. Currently pursuing a Master's in Global Affairs with a concentration in Global Economics and Development at the University of Oklahoma. Proven ability to exceed performance targets and drive revenue growth while maintaining a strong focus on customer satisfaction. Bilingual team player with a commitment to continuous learning and professional development, seeking new opportunities to leverage skills in a challenging environment.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Oracle NetSuite
2023.10 - 2024.04
- Developed and executed lead generation strategies through cold calling, email outreach, and social media engagement, resulting in a significant increase in client acquisition
- Articulated value propositions effectively, addressing client needs to enhance engagement and drive conversions
- Fostered strong relationships with clients through exceptional interpersonal and communication skills, contributing to revenue growth and exceeding lead generation targets.
Universal Personal Banker
PNC Bank
2022.04 - 2022.09
- Acquired and deepened customer relationships through proactive sales and service initiatives, enhancing customer loyalty and financial well-being
- Managed customer interactions using a defined sales process, driving proactive sales conversations and improving customer engagement in the branch
- Educated customers on digital solutions to streamline financial transactions, leveraging technology to improve service delivery.
Safety Coordinator
Palos Garza-SET Logis Plus
2021.09 - 2022.01
- Maintained compliance with DOT regulations by managing driver and truck files and overseeing the hiring process for new operators
- Conducted training on electronic logs for new hires, ensuring adherence to safety procedures and operational standards
- Oversaw maintenance and inspection reports, issuing warnings, and managing compliance with safety protocols.
Night Audit
Springhill Suites by Marriott
2021.04 - 2021.07
- Conducted daily audits for the guest ledger, ensuring accuracy in end-of-day accounting functions
- Provided exceptional front desk service, managing check-ins/outs and resolving guest issues efficiently
- Monitored the safety and organization of the hotel during night shifts, maintaining a secure environment for guests.
Intern
General Consulate of Mexico
2020.01 - 2020.02
- Assisted immigrants by providing necessary information regarding personal belongings and repatriation processes
- Collaborated with Border Patrol to retrieve and document personal items for affected individuals, maintaining detailed records in Excel.
Summer Intern
FalconSure (FalconBank)
2019.05 - 2019.08
- Streamlined documentation processes to promote eco-friendliness in the workplace
- Managed client monetary checks, ensuring secure and professional delivery to the bank.
Sales Associate
Express Clothing Store
2017.03 - 2017.09
- Delivered outstanding customer service, addressing client inquiries and resolving issues effectively
- Implemented daily marketing strategies to drive sales and attract new clients.
Education
Bachelor of Arts - International Studies, International Business and Economics
University of North Texas
Denton, TX08.2021
Associate of Arts - General Studies
Laredo College
Laredo, TX12.2020
Skills
- Bilingual Communication
- Client Relationship Management
- Sales and Lead Generation
- Customer Service Excellence
- Team Collaboration
- Problem-Solving
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM and ERP Software
- Data Analysis and Reporting
Websites
Leadership Experience
- Vice President of Finance, Sports Marketing Association, University of North Texas, Spring 2019, Fall 2019, Managed financial dues and purchases for association events, ensuring budget compliance and transparency., Organized bi-weekly meetings to foster member engagement and collaboration.
- Volunteer, Catholic Missions, Spring 2016, Developed community engagement activities to foster positive relationships with local citizens.
- Member, IUVE, Spring 2014, 2017, Coordinated logistics for events and maintained a respectful and clean environment during gatherings.
Additional Education
- International B2B Marketing, Yonsei University, View Certificate
- International Hospitality & Healthcare Services Marketing, Yonsei University, View Certificate
- International Marketing Entry and Execution, Yonsei University, View Certificate
- Intro to International Marketing, Yonsei University, View Certificate
- Moral Foundations of Politics, Yale University, View Certificate
- Inspiring and Motivating Individuals, University of Michigan, View Certificate
- Global Diplomacy: Diplomacy in the Modern World, University of London & SOAS, View Certificate
- Grassroots 11v11 Coaching License
References
Available upon request.
Timeline
Business Development Representative
Oracle NetSuite
2023.10 - 2024.04
Universal Personal Banker
PNC Bank
2022.04 - 2022.09
Safety Coordinator
Palos Garza-SET Logis Plus
2021.09 - 2022.01
Night Audit
Springhill Suites by Marriott
2021.04 - 2021.07
Intern
General Consulate of Mexico
2020.01 - 2020.02
Summer Intern
FalconSure (FalconBank)
2019.05 - 2019.08
Sales Associate
Express Clothing Store
2017.03 - 2017.09
Bachelor of Arts - International Studies, International Business and Economics
University of North Texas
Associate of Arts - General Studies
Laredo College
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