Horacio Olivarria
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
IHOP
06.2022 - 08.2023
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw training of more than 20 team members.
- Reviewed and approved employee schedules and timesheets.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
Crew Chief
IHOP
11.2021 - 06.2022
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
Education
No Degree -
South Mountain High School
Phoenix, AZSkills
- Strategic Planning
- Creativity and Innovation
- Time Management
- Organizational Skills
- Operations Management
- Quality Assurance
- Decision Making
- Team Leadership
- Adaptability and Flexibility
- Performance Management
- Customer Service
- Staff Supervision
- Employee Supervision
- Money Handling
- Kitchen Staff Coordination
- Scheduling Staff
- Cost Estimation
- Employee Performance Evaluations
- Training and Onboarding
- Sanitation
- Staffing and Sales Reporting
- POS Terminal Operation
- ServSafe Food Manager
- Safe Food Handling
Certification
Servsafe Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager of Food Service
IHOP
06.2022 - 08.2023
Crew Chief
IHOP
11.2021 - 06.2022
No Degree -
South Mountain High School
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