Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Horacio Ortega

Porter,TX

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

7
7
years of professional experience

Work History

Store Manager

Family Dollar
06.2020 - 08.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Merchandiser Specialist

Target
06.2016 - 05.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Updated pricing and signage to complete product displays and educate customers.
  • Conducted regular store audits to verify compliance with company policies.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Established strong vendor relationships to maintain and support business.
  • Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
  • Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.

Customer Service Manager

Khols Department Store
05.2018 - 02.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Education

High School Diploma -

John H. High School
Chicago, IL

Skills

  • Corporate Social Responsibility
  • Product and Service Sales
  • Manage Budgets
  • Mentoring

Languages

Spanish
Native or Bilingual

Timeline

Store Manager

Family Dollar
06.2020 - 08.2023

Customer Service Manager

Khols Department Store
05.2018 - 02.2020

Merchandiser Specialist

Target
06.2016 - 05.2022

High School Diploma -

John H. High School

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Horacio Ortega