Summary
Overview
Work History
Education
Skills
Timeline
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Horacio Quintanilla

Tularosa,NM

Summary

My name is Horacio Quintanilla I have worked in the retail industry for over 35 years providing the highest customer service. Meeting new co- worker's and customers along the way has been a true passion for me and can't imagine this experience ever ending. I would truly enjoy working in the aspect of facility maintenance, providing exceptional service to our facilities and still enjoy interactions and open communications with fellow colleagues and customers. I enjoy fixing issues utilizing hand tools, power tools and having the satisfaction of knowing I did a great job at the end of the day.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

35
35
years of professional experience

Work History

Assistant Manager

Walmart
Ruidoso , NM
09.2003 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Assistant Manager

Van Winkles IGA
Alamogordo, NM
03.1989 - 08.2003
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Communicated regularly with customers to gain insights into their needs.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Delegated daily tasks to team members to optimize group productivity.
  • Ensured compliance with safety regulations and company policies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Resolved conflicts between team members in an effective manner.
  • Completed inventory audits to identify losses and project demand.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

High School Diploma -

J M Hanks High School
El Paso, TX
05-1987

Skills

  • Ability to fix preventative issues on site in order to save maintenence costs to our facilities
  • Very comfortable working on electrical issues
  • Ability to fix Plumbing issues with a sense of urgency
  • Proficient in carpentry and painting
  • Troubleshooting issues quickly and efficiently
  • Fix roofing issues that may arise
  • Detail oriented
  • Knowledgeable on company compliance adherence
  • Great communication skills
  • Can operate forklifts, walkiestackers,power Jack's and scissorlifts
  • Great driving record and experience with trailers
  • Comfortable using power tools effectively and efficiently

Timeline

Assistant Manager

Walmart
09.2003 - Current

Assistant Manager

Van Winkles IGA
03.1989 - 08.2003

High School Diploma -

J M Hanks High School

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Horacio Quintanilla