HORATIO ANTHONY JACKSON
Fayetteville
Summary
Dynamic IT professional with extensive experience in managing military networking systems and providing technical guidance for C4ISR projects. Demonstrated ability to meet critical deadlines and optimize system performance while training and mentoring new technicians. Actively pursuing a Doctorate in Information Technology and Cybersecurity.
Overview
14
14
years of professional experience
Work History
Geospatial Computer System Analyst
CACI Inc.
Fayetteville
09.2022 - Current
- GUI and tools
- PBX Telecom
- Strong analytical skills
- Provide LCSM support on various C4ISR systems.
- Successfully tested and completed last minute urgent requests for whole system refurbishments within the specified timeframe.
- Continually verified high standards were met for acceptable appearance and proper functioning of equipment is achieved and maintained.
- Provided training to new maintenance technicians on installation, operation and troubleshooting of systems in accordance with QA processes for refurbs, DEMIL, DRMO and COLTS databases.
- Worked frequently with SATOPS and GNCC to troubleshoot and resolve network issues or access for on air testing.
- Provided support to other departments as needed with logistics, new Production, CERPS, Refurbs, and RMA testing.
- Provided tier III repairs and upgrades on system components requested by the customer.
- Worked with vendors/manufacturers on several occasions to troubleshoot and repair equipment that failed bench test.
- Worked closely with LCSM team on new issues concerning hardware, firmware, and modifications.
- Assisted in development and research efforts on new ViaSat Manpack system and GCSAAQ pedestal with a 900 modem by testing and providing feedback.
IT Specialist SIPR Planner
NETCOM
Fayetteville
08.2018 - 09.2022
- Provided Information Technology support on various C4ISR systems.
- Served as an Information Technology Specialist for the Network Enterprise Center with a local point on secure telecommunications and data network engineering, planning and operations for Information Technology (IT) infrastructure projects and programs and also analyzed, managed, and performed work to modify systems for solving problems or accomplishing work processes by using information technology (IT) systems such as computers and servers.
- Provided technical guidance to customers, management and other planning personnel on various secure IT and their development.
- Conducted re-inspection of SIPR, NIPR and Voice systems after deficiency corrections.
- Provided tier III repairs or upgrades on system components requested by the customer.
- Worked with vendors/manufacturers on several occasions to troubleshoot and repair equipment that failed bench test.
- Assisted in development and research efforts on new ViaSat Manpack system and GCSAAQ pedestal with a 900 modem by testing and providing feedback.
Network Administrator
Merlin (CNCC)
05.2017 - 08.2018
- Served as Network Administrator for USASOC at Fort Bragg, monitoring and troubleshooting Voice, NIPR, SIPR, JWICS, BICES, CENTRIX, and SOCRATES networks to ensure operational integrity.
- Monitored SIPR and NIPR network traffic, identifying and resolving latency and error issues to maintain optimal performance.
- Installed routers, switches, and TACLANS to enhance connectivity and secure communications across SIPR, NIPR, JWICS, and BICES networks.
- Create and build VMware for users on the SIPR and NIPR network.
- Inspected EMT and HOLOCOM PDS systems entering the SCIF and NOSC on a daily basis.
- Used Remedy ticketing system to create a balanced workload for all team members.
- Managed personal affairs during terminal leave from the US Army
Senior Network Specialist
U.S. Army 112 Special Operation Signal Corp Unit
04.2012 - 05.2017
- Installed, operated, and maintained classified and unclassified C4ISR systems and local area networks.
- Installed, operates, and maintains servers and information systems in TOC.
- Provided direct support to end users for all computing environment operating systems, peripherals, and applications, including system administration of Information Dissemination and Content Staging.
- Installed, tested, maintained, and upgraded operating systems software and hardware to comply with IA requirements.
- Served in the position of Senior LAN Manager for all local area networks-related functions.
- Managed Network Operations (NETOPS) Service Desk, including incident and problem processing, change request processing, availability management, and user interactions to ensure seamless network functionality.
- Installed, operated, and maintained commercial off the shelf equipment such as routers, switches, desktops, and laptop computers.
- Performs system administration and maintains computers and servers within the computing environment and the network environment.
- Performs network administration (NA); installs, configures, and maintains network equipment within the LAN.
- Provided system administration to Tactical Battle Command Servers in the tactical operations center and direct support for Information Dissemination and Content Staging.
- Performed Information Assurance functions, provided the security services and attributes of availability, authentication, confidentiality, integrity, and non-repudiation.
- Oversaw all functions of LAN management, ensuring efficient operation and connectivity across local area networks.
- Planned, configured, and monitored wide area network to optimize performance and support operational needs.
- C4ISR Satellite communication systems operator-maintainer supervisor.
- Program, install and assign CISCO IP phones using Call Manager, to users.
- Use of Active Directory to change modification and grant access to end users.
- Block and restrict user's access to pages on the internet using Browse Control.
- Installation of new network cables and adding cables to the Switch for new connections.
- Installed, operated, and maintained tactical, and strategic multichannel satellite communications ground terminals.
- Support end users and assist in problems with Outlook and Microsoft Office applications.
- Executed assignments across various worldwide locations to support operations.
Education
Bachelor - Computer Information System, Information Assurance
DeVry University
Morrisville, NC, United States04-2015
Master - Computer Technology Management,Cyber Security
Webster University
Fort Liberty, NCDoctoral Degree - Information Technology,Cybersecurity
Capella University
Minneapolis, MN06-2026
Skills
- Geospatial analysis
- Data visualization
- Data management
- Cybersecurity measures
- Cybersecurity measures
- Network administration
- Data management
Equipment Experience
- Encryption Key Loaders
- Cisco T1 Routers
- Cisco T2 Routers
- Cisco T2 Switches
- ASA Firewalls (Adaptive Security Appliance)
- KVM (Keyboard Video Mouse)
- GPS Antivirus Servers
- CDIM (Conditioned Diphase Modem)
- CSU/DSU (Channel Service Unit/Data Service Unit)
- SNMPC (Simple Network Management Protocol Console)
- FlexMux
- Fiber Optic Modems
- Cisco Call Manager and Analog Voice Gateways
- REDCOM Slice PBX Equipment
- Promina NX1000
- Encryption Equipment
- Citrix WANScaler
Education Certifications
- DeVry University, 901 Corporate Center Drive, Pomona, CA, 91768, CompTIA Network+, Security + Certified, CCNA, CASP+, TACLAN Certification (SIPR Installation), Confined Space Certification
- Webster University, 4520 Knox St Wing B, Room 101, Fort Liberty, NC, 28310, Master Computer Technology Management/Cyber Security
- Capella University, 225 South 6th St, Minneapolis, MN, 55402, Doctor Information Technology/Cybersecurity
Timeline
Geospatial Computer System Analyst
CACI Inc.
09.2022 - Current
IT Specialist SIPR Planner
NETCOM
08.2018 - 09.2022
Network Administrator
Merlin (CNCC)
05.2017 - 08.2018
Senior Network Specialist
U.S. Army 112 Special Operation Signal Corp Unit
04.2012 - 05.2017
Bachelor - Computer Information System, Information Assurance
DeVry University
Master - Computer Technology Management,Cyber Security
Webster University
Doctoral Degree - Information Technology,Cybersecurity
Capella University