Horatio Richards
Lemoore,CA
Summary
Talented Aircraft Maintenance Technician with team-player mentality and safety-driven approach. Knowledgeable about completing inspections, reading technical documentation and installing new systems. To use my knowledge and skills garnered to help your organization gain and sustainable competitive advantage while benefiting from the experience working with your organization
Overview
6
6
years of professional experience
Work History
Aviation Machinist's Mate
United States Navy, USN
Lemoore, CA
03.2020 - Current
- Performed aircraft structural repairs as related to sheet metal and composite structures.
- Used technical data to diagnose and solve maintenance problems on aircraft systems.
- Performed ground checks and assisted functional check pilots with in-flight functional check procedures.
- Maintained records of repair work, parts replacement, and routine maintenance.
- Disassembled, repaired, and replaced components in aircraft's body or engine.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
- Directed incoming and outgoing aircraft near terminal areas using light signals and guiding signs.
- Delivered updates on arrival times and weather conditions to passengers and aircraft personnel throughout flights.
- Performed pre-flight inspections to prepare for flight.
- Serviced aircraft fuel, oil, air, hydraulic and other systems to prepare flights for takeoff.
- Performed fueling operations using gravity fill and closed circuit refueling methods.
Customer Service Representative
Uhaul Moving And Storage
West Palm Beach, FL
03.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Sprint
West Palm Beach, FL
01.2018 - 03.2019
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Librarian Assistant
Palm Beach County Library
West Palm Beach, FL
03.2017 - 01.2018
- Gained strong understanding of various methods for cataloging books and other materials.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Sandwich Artist
SUBWAY®Restaurants
West Palm Beach, FL
02.2017 - 01.2018
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Operated manual and electric appliances to peel, slice, and trim food.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted customers in choosing menu items by providing food complementing information.
- Shared information with customers about menu items, preparation methods, and ingredients.
Education
Associate of Arts - Accounting
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Goliath Academy
Greenacres City, FL03.2018
Skills
- Reading Technical Manuals
- Aircraft Repair and Maintenance
- FAA Regulations
- Towing Aircraft
- Quality Control
- Performance Metric
- Aircraft Launch
- Hazardous Materials
- Active Listening
- Customer Support
- Materials Management
- Critical Thinking
United States Military Apprenticeship
A&P
Timeline
Aviation Machinist's Mate
United States Navy, USN
03.2020 - Current
Customer Service Representative
Uhaul Moving And Storage
03.2019 - 03.2020
Customer Service Representative
Sprint
01.2018 - 03.2019
Librarian Assistant
Palm Beach County Library
03.2017 - 01.2018
Sandwich Artist
SUBWAY®Restaurants
02.2017 - 01.2018
Associate of Arts - Accounting
Palm Beach State College
High School Diploma -
Goliath Academy
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