HORESCIA LOVE
Washington,DC
Summary
Accomplished real estate professional with over 17 years of extensive experience in the industry. Proven track record in mortgage lending, loan processing, and business ownership. Skilled in underwriting, loan origination, closing coordination, and managing successful real estate transactions. Excels in client relations, negotiation, and delivering exceptional customer service. Entrepreneurial mindset with a deep understanding of the real estate market and regulatory compliance. Adept at analyzing financial data, mitigating risks, and maximizing profitability. Strong leadership abilities with a talent for training and developing teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
OWNER/INDEPENDENT CONTRACTOR
First Class Loan Servicing
Washington , DC
2020.07 - Current
- Specialize in real estate loans such as purchase money, refinance, home equity & reverse
- Manage high quality of service resulting in high level of customer satisfaction
- Contract with over 200 signing services, mortgage and title companies to close mortgage transactions
- Brought in substantial word-of amount business based on quality of work and customer service skills
- Handles internal operations.
BANKER TEAM LEAD
BB&T/Truist Bank
Washington , DC
2017.03 - 2020.07
- Top loan producer 3 years in a row; received top banker award
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks, resulting in 150% increase over all expected sales targets
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees
- Maintained strong knowledge of lending, investments, wealth and insurance by participating in workshops, conferences and online education classes
- Met needs of high net worth individuals looking to manage at least $750k in assets
- 1 Insurance partner in company nationwide 2 years in a row; enlisted to work in tandem with Mc Griffin Insurance (affiliate partner of the bank) to create nationwide insurance referral program.
SALES MANAGER
Toneee.com LLC
Washington , DC
2015.05 - 2017.03
- Managed, hired and trained 4 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development; resulting in a 65% increase in sales as compared to the previous year
- Defined goals and objectives to generate more than $300k annually in sales revenue
- Maintained professional network of potential clients and business opportunities
- Boosted team morale and overall sales volume by creating employee incentive sales contests
- Formalized sales process to enhance operations and promote acquisition of new customers.
RELATIONSHIP BANKER
Bank of America NA
Washington , DC
2014.07 - 2015.05
- Top loan producer recipient
- Promoted to new hire banking coach
- Developed skill-specific training programs to promote employee development
- Advised customers on bank products, services and financial planning options
- Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
SMALL BUSINESS SPECIALIST
Love & Jacobs LLC
Washington , DC
2011.10 - 2014.07
- Worked successfully with diverse group of 7 coworkers to accomplish goals and address issues related to local surveying project that resulted in providing data to support technical assistance programs and advocate for small businesses needs in a local community
- Reviewed business practices and offered expert advice
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Explained technical concepts to non-technical staff members in easy to understand language and concepts.
LICENSED FINANCIAL SPECIALIST
DC, Wachovia BankNA
Washington , DC
2005.10 - 2011.10
- Top loan producer 5 years in a row; Closed over 1000 loans
- Utilized marketing and sales techniques to cross sell products and services at the Tivoli branch leading to $24 million in deposit growth in 1st year open
- Exceeded sales quota by 100% through acquisition of new accounts on a monthly basis
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Education
Bachelor of Business Administration (BBA) - International Marketing
Howard University
05.2005
Skills
- Professional and Mature
- Strong Problem Solver
- Executive Presentation Development
- Meeting Planning
- Work Ethic
- Team Management
- Microsoft Office
- Critical Thinking
- Friendly, Positive Attitude
- People Skills
- Computer Skills
- Training & Development
- Working Collaboratively
- Customer Service
- Relationship Building
- Conflict Resolution
Certification
- Licensed Real Estate Agent in the Maryland and Virginia
- Title income Producer Independent Contractor (2020-current)
- Notary Public commissioned in the District of Columbia, Maryland, and Virginia
Activities
- Member, Women of Wachovia/ Wellsfargo (2005-2011)
- Student, Wells Fargo Leadership Development program (2006)
- Board of Trust, National Association of Black Engineers (2007)
- Member, BB&T Women & Diversity (2017-2020)
Timeline
OWNER/INDEPENDENT CONTRACTOR
First Class Loan Servicing
2020.07 - Current
BANKER TEAM LEAD
BB&T/Truist Bank
2017.03 - 2020.07
SALES MANAGER
Toneee.com LLC
2015.05 - 2017.03
RELATIONSHIP BANKER
Bank of America NA
2014.07 - 2015.05
SMALL BUSINESS SPECIALIST
Love & Jacobs LLC
2011.10 - 2014.07
LICENSED FINANCIAL SPECIALIST
DC, Wachovia BankNA
2005.10 - 2011.10
Bachelor of Business Administration (BBA) - International Marketing
Howard University
- Licensed Real Estate Agent in the Maryland and Virginia
- Title income Producer Independent Contractor (2020-current)
- Notary Public commissioned in the District of Columbia, Maryland, and Virginia
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