Horescia Love
Washington,DC
Summary
Performance-driven professional with extensive experience in finance, customer service, and relationship management. Proven expertise in coaching, mentoring, and helping individuals achieve personal and financial goals. Licensed real estate professional and certified notary, passionate about empowering individuals and families to achieve their aspirations. Seeking a part-time LIFT Coach role to leverage my financial expertise, coaching skills, and dedication to community empowerment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/Independent Contractor
First Class Loan Servicing
Washington , DC
07.2020 - Current
- Specialize in facilitating real estate loans, including purchase money, refinance, home equity, and reverse mortgages.
- Manage contracts with over 200 signing services, mortgage companies, and title companies, ensuring high-quality service and customer satisfaction.
- Deliver exceptional communication and conflict resolution skills, resulting in substantial repeat business.
- Oversee internal operations and drive business growth through client-focused strategies.
Banker Team Lead
BB&T/Truist Bank
Washington, DC
03.2017 - 07.2020
- Consistently recognized as a top loan producer and awarded the Top Banker Award for three consecutive years.
- Partnered with high-net-worth individuals, managing portfolios of $750K+ and providing tailored financial planning solutions.
- Designed and delivered training programs, improving team performance and surpassing sales benchmarks by 150%.
- Collaborated with McGriff Insurance to establish a nationwide referral program, achieving the #1 insurance partner status nationwide.
Sales Manager
Toneee.com LLC
Washington, DC
05.2015 - 03.2017
- Led a sales team of four, achieving a 65% year-over-year increase in revenue through innovative strategies and employee development.
- Designed sales initiatives generating over $300K annually while fostering team morale through incentive programs.
Relationship Banker
Bank of America NA
Washington, DC
07.2014 - 05.2015
- Delivered personalized banking solutions, achieving recognition as a top loan producer.
- Promoted to New Hire Banking Coach, creating skill-specific training programs to support employee development and enhance customer satisfaction.
Small Business Specialist
Love & Jacobs LLC
Washington, DC
10.2011 - 07.2014
- Conducted local business surveys, advocating for small business needs in the community.
- Provided technical assistance and data analysis to inform community programs and policies.
Licensed Financial Specialist
DC, Wachovia BankNA
Washington, DC
10.2005 - 10.2011
- Delivered consistent excellence by securing the position of top loan producer for five consecutive years, effectively finalizing over 1000 loans during this period.
Consistently ranked as the top loan producer, closing over 1,000 loans during tenure. - Contributed to a $24M deposit growth at a newly opened branch within the first year.
Education
Bachelor of Business Administration (BBA) - International Marketing
Howard University
Washington, DC05.2005
Skills
- Coaching & Goal Setting
- Financial Planning & Analysis
- Community Engagement
- Customer Relationship Management
- Training & Development
- Critical Thinking & Problem Solving
- Microsoft Office Suite
- Licensed Real Estate Professional
- Certified Notary (DC, MD, VA)
Affiliations
- Member, BB&T Women & Diversity (2017–2020)
- Participant, Wells Fargo Leadership Development Program (2006)
- Board of Trust, National Association of Black Engineers (2007)
Accomplishments
- Strong commitment to diversity, equity, and social justice.
- Experience working with families and individuals to set and achieve career, educational, and financial goals.
- Proven ability to maintain confidentiality and professionalism in all interactions.
Certification
- Licensed Real Estate Professional (Maryland and Virginia)
- Notary Public (DC, Maryland, and Virginia)
- Title Insurance Producer Independent Contractor (Current)
- Series 6, 63, Life Accident & Health Licenses (2005–2011)
Timeline
Owner/Independent Contractor
First Class Loan Servicing
07.2020 - Current
Banker Team Lead
BB&T/Truist Bank
03.2017 - 07.2020
Sales Manager
Toneee.com LLC
05.2015 - 03.2017
Relationship Banker
Bank of America NA
07.2014 - 05.2015
Small Business Specialist
Love & Jacobs LLC
10.2011 - 07.2014
Licensed Financial Specialist
DC, Wachovia BankNA
10.2005 - 10.2011
Bachelor of Business Administration (BBA) - International Marketing
Howard University
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