Horesha Cormier
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Cigna
02.2022 - 03.2024
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Met with patients and families to discuss care and plan of action for future.
- Assisted physicians with procedures and diagnostic tests, ensuring accurate results and minimal discomfort for patients.
- Measured effectiveness with team and implemented recommendations for long-term improvements.
- Provided excellent customer service to patients and medical staff.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Engaged with patients to provide critical information.
- Educated patients on medication management and self-care techniques, promoting adherence to treatment plans.
- Educated patients on importance of preventive health care and insurance coverage.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Answered incoming calls, scheduled appointments and filed medical records.
Customer Service Representative
Sleep Number Corporation
12.2020 - 04.2022
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Implemented and developed customer service training processes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Pharmacy Technician Trainee
Walmart
09.2017 - 06.2019
- Set up and modified patient profiles to include current medications and insurance details.
- Reviewed and verified customer information and insurance provider information.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Monitored drug interactions for customers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Managed opening and closing duties for pharmacy.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
Education
Bachelor of Arts - Business Administration And Management
Ashford University
San Diego, CA07.2020
Skills
- Relationship Building
- Insurance Authorizations
- Team building
- Empathy Display
- Patient Intake
- Problem-solving aptitude
- Organizational standards
- Schedule Coordination
- Medical Terminology
- Multitasking Abilities
- Interdepartmental Collaboration
- Call Screening
- Business Management Principles
- Goal Setting
- Resolving Problems
Timeline
Patient Care Advocate
Cigna
02.2022 - 03.2024
Customer Service Representative
Sleep Number Corporation
12.2020 - 04.2022
Pharmacy Technician Trainee
Walmart
09.2017 - 06.2019
Bachelor of Arts - Business Administration And Management
Ashford University
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