Horiana Pena

• Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
• Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
• Resolved customer inquiries regarding order status or issues promptly and professionally, demonstrating excellent communication skills throughout interactions.
• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Collected, copied, scanned and filed various types of paperwork

• Restocked daily materials and medical equipment needed

• Received and organized medication

• Assisted patients with beverages and food

• Arranged daily meetings for staff

• Constructed medical folders and pamphlets for medical staff

• Transported test tubes to the laboratory

• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

• Multitasked through different units ( NICU, Postpartum, L&D, Lactation)
• Transported test to laboratory
• Visited all patients to meet any needs possible (drinks, food, clothes, questions...etc)

• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Kept paperwork up to date
• Prepared all paperwork and pamphlets that would be given to patient
• Sanitized and prepared newborn's rooms
• Organized and distributed newborn clothing, diapers, formula, blankets...etc.
• Answered call lights to assist patients

• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Collaborated well with team members to carry out daily assignments and achieve team targets.
• Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
• Gained expert knowledge of market conditions.
• Prepared reports highlighting important information such as patients' information and informed them about upcoming events.
• Answered telephone calls, took messages, and distributed messages to appropriate personnel.

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Managed incoming and outgoing mail and deliveries to support efficient office operations.
• Filed records to keep the system efficient and information organized.
• Ordered, organized, and rotated supplies.
• Consulted with customers to understand desires and suggest the best products to meet needs.