Horrintgton Cross
Parlin,NJ
Summary
Insightful Information Technology Manager with 5+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Experienced with leading large-scale transformation initiatives to enhance organizational performance. Utilizes strategic thinking and change management techniques to drive successful outcomes. Track record of fostering collaboration and ensuring alignment with business objectives.
Overview
21
21
years of professional experience
Work History
Transformation Manager
Pasco Sheriff's Office
01.2023 - 11.2024
- Streamlined processes by identifying inefficiencies and implementing improvements, increasing overall productivity
- Implemented agile project management methodologies for faster decision-making and improved team collaboration
- Reduced operational costs by optimizing resource allocation and eliminating redundancies
- Led cross-functional teams to successfully execute strategic initiatives, improving organizational performance
- Coordinated with other departments to ensure successful integration of new technologies into existing workflows
Service Desk Manager
Pasco Sheriff's Office
01.2021 - 01.2023
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware, devices and software to set up work stations for employees
- Kept up-to-date with industry trends, best practices, and emerging technologies to ensure the highest level of service provision for clients
- Assisted users remotely or in-person to diagnose and resolve hardware, software, or network-related issues efficiently
Assistant IT Manager
Pasco Sheriff's Office
01.2021 - 12.2021
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Interviewed, hired, trained and mentored 12 staff by coaching daily, leading performance reviews and offering constructive feedback
Cyber Security Analyst I
Pasco Sheriff's Office
01.2020 - 12.2021
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches
- Directed in-house cyber security auditing program to detect flaws and weaknesses
- Participated in creation of device hardening techniques and protocols
- Monitored computer virus reports to determine when to update virus protection systems
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios
Service Desk Technician I
Pasco County Sheriff's Office
01.2019 - 12.2020
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Installed, modified and repaired software and hardware to resolve technical issues
- Documented transactions and support interactions in system for future reference and addition to knowledge base
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Configured hardware, devices and software to set up work stations for employees
Motor Transport Operator
US Army
01.2004 - 12.2018
- Oversaw team 52 drivers by reviewing performance to promote timely and efficient deliveries and operations
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Reduced worker accidents by implementing improved safety standards and monitoring procedures
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Driver Merchandiser
Coca Cola Refreshments
01.2012 - 12.2016
- Followed all relevant traffic laws and safety regulations
- Utilized GPS and other navigation tools to plan routes and stay on schedule
- Maintained professional and friendly demeanor during deliveries to uphold company reputation
- Delivered goods and products to customer on time and in excellent condition
- Kept detailed mileage and fuel reports to track overall fuel costs
- Obtained signatures from customers upon delivery of goods
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
Education
Associate of Applied Science - Information Technology
Keiser University
New Port Richey, FL02.2024
High School Diploma -
Gulf High School
New port richey, FL06.2003
Skills
- Project Management
- IT department leadership
- Standard Operating Procedure Development
- IT systems support
- Quality assurance and control
- Network Infrastructure
- Multi-unit operations management
- CAD
- RMS
- AXON Body Worn Cameras
- Tasers
- Central Square
- Samsung KNOX MDM
- Work Space One MDM
- Teamwork
- Collaboration
Additional Information
Proficiency in Active Directory, Revised organizational unit structure which improved system search times by 20% and facilitated easier management of user profiles., Managed user privileges, enhancing system security and controlling access for a network of over 1500 computers., Implemented MDM solution supporting over 1500 devices., Implemented Tech refresh plan for the Pasco Sheriff's Office to include mobile devices and computers.
Languages
English
Full Professional
Timeline
Transformation Manager
Pasco Sheriff's Office
01.2023 - 11.2024
Service Desk Manager
Pasco Sheriff's Office
01.2021 - 01.2023
Assistant IT Manager
Pasco Sheriff's Office
01.2021 - 12.2021
Cyber Security Analyst I
Pasco Sheriff's Office
01.2020 - 12.2021
Service Desk Technician I
Pasco County Sheriff's Office
01.2019 - 12.2020
Driver Merchandiser
Coca Cola Refreshments
01.2012 - 12.2016
Motor Transport Operator
US Army
01.2004 - 12.2018
High School Diploma -
Gulf High School
Associate of Applied Science - Information Technology
Keiser University
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