Hortencia Diaz
Edinburg,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Restaurants industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Nuri Restaurant Group
12.2017 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Nuri Food Truck
12.2013 - 06.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Assistant Kitchen Manager
My School Fuel
08.2011 - 05.2015
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Reduced food waste by diligently monitoring inventory levels and adjusting orders accordingly.
- Maintained detailed records of food costs, assisting management in making informed decisions regarding budgeting and pricing strategies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Participated in local culinary events showcasing restaurant''s offerings, helping increase visibility within the community and attract new clientele.
Pharmacy Manager
Sanatorio Metropolitano
06.2001 - 12.2003
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
Education
Bachelor of Computer Science - Informatica
Instituto Tecnologico
San Luis Potosi,Mx06.2004
High School Diploma -
Preparatoria Valles
San Luis Potosi, Mx06.1998
Skills
- Problem-Solving
- Time Management
- Inventory Control
- Store Organization
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
- Store operations
- Stock management
- Team Management
- Mentoring and Coaching
- Relationship building and management
- Staff Scheduling
- POS Systems
- Inventory counting
- Hiring and Training
- Staff Management
- Display Setup
- Strategic Planning
- Issue Resolution
- Microsoft Office Suite
- Scheduling Coordination
- Records Maintenance
- Incident Reports
- Human resource policies
- Inventory Management
- Staff training/development
- Delegating Work
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Assistant Store Manager
Nuri Restaurant Group
12.2017 - Current
Assistant Manager
Nuri Food Truck
12.2013 - 06.2017
Assistant Kitchen Manager
My School Fuel
08.2011 - 05.2015
Pharmacy Manager
Sanatorio Metropolitano
06.2001 - 12.2003
Bachelor of Computer Science - Informatica
Instituto Tecnologico
High School Diploma -
Preparatoria Valles
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