Hortencia Lopez
Kingsburg,CA
Summary
To seek and maintain a full-time, long-term position that will allow me to utilize my interpersonal skills, and recent and prior work experience in Customer Service.
Overview
25
25
years of professional experience
Work History
Bilingual Part-Time Bank Teller
Wells Fargo
08.2024 - Current
- Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring an ideal customer experience.
- Perform routine transactional, operational and customer support tasks efficiently.
- Establish trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answer customer inquiries regarding account balances, transaction history and services charges.
- Balance cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educate customers on use of banking website and mobile app.
Customer Care Account Expert
T-Mobile (Call Center)
10.2022 - 01.2024
- Adept to handling various calls on a daily basis while consistently resolving customers issues in a friendly, professional and efficient manner.
- Use communication skills to provide a favorable customer experience.
- Maintain thorough documentation of all client interactions, ensuring easy access to critical information for future reference.
- Demonstrate quality problem-solving abilities to quickly and effectively resolve account-related issues, leading to increased client satisfaction levels.
- Provide clarifying, detail account information to inquiring customers.
- Discuss with customers past-due accounts and negotiate payment plans.
- Take payments and educate customer on self help, website and app in order to prevent additional service charge and phone service interruption.
- Respond to customer inquiries and provide recommendations on devices, products, services and plan promotions.
- Navigate multiple computer monitors, programs and internet pages.
Small Business Owner / Manager
Jimenez Meat Market and Restaurant
11.2000 - 12.2011
- Overlook all components to operate a successful small family business.
- Business Operations.
- Sales.
- Customer Service.
- Manage Store finances / Cash flow.
- Tend cash register. Receive cash, check, debit, credit and EBT payments for sales.
- Weekly transactions include check cashing, processing payments, withdrawals, transfers and deposits.
- Data Entry.
- Filing.
- Preparing monthly and quarterly Tax Reports to the City and State of California.
- Bookkeeping.
Clerical / Runner
Hanford Local Census Office
03.2000 - 04.2000
- Answer various questions concerning Census forms.
- Assist people in filling out Census forms,
- Process Census forms.
- Pick up Census forms from different assigned locations; turn in forms at main local office.
Education
No Degree - General Education
Reedley Jr. College
Reedley, CAHigh School Diploma -
Kingsburg Joint Union High School
Kingsburg, CACertified Nurses Assistant Certificate - Nursing Education
Beverly Enterprises
Selma, CASkills
- Reliable
- Strong work ethics
- Interpersonal skills
- Professional demeanor
- Attention to detail
- Welcoming attitude
- Attentive communication
- Bilingual in Spanish
- Money handling
- Managing customer account updates
- 10-key data entry
- Cash flow management
Languages
Spanish
Professional Working
Timeline
Bilingual Part-Time Bank Teller
Wells Fargo
08.2024 - Current
Customer Care Account Expert
T-Mobile (Call Center)
10.2022 - 01.2024
Small Business Owner / Manager
Jimenez Meat Market and Restaurant
11.2000 - 12.2011
Clerical / Runner
Hanford Local Census Office
03.2000 - 04.2000
No Degree - General Education
Reedley Jr. College
High School Diploma -
Kingsburg Joint Union High School
Certified Nurses Assistant Certificate - Nursing Education
Beverly Enterprises
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