Hi, I’m
Hortencia Perez
Eagle Pass,TX
Summary
Dynamic Operations Supervisor at Grifols Biomat USA with a proven track record in compliance management and performance monitoring. Expert in project management and staff supervision, achieving top performance review marks. Skilled in optimizing workflows and enhancing customer relationships, driving organizational productivity through effective delegation and strategic scheduling.
Overview
16
years of professional experience
Work History
Grifols Biomat USA
Operations Supervisor
08.2017 - Current
Job overview
- Formulated guidelines to ensure compliance and mitigate risks.
- Strengthened administrative team performance with regular coaching sessions.
- Optimized data communications with automated solutions.
- Achieved top marks in performance reviews.
- Coordinated duties among staff to boost organizational productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Managed scheduling of appointments and coordinated itineraries for clients and staff.
- Managed front areas to facilitate quick resolution of questions.
- Coordinated tasks based on assessment of each employee's expertise and proficiency.
Maverick Rehab Center
Physical Therapy Aide
02.2016 - 08.2017
Job overview
- Maintained accurate records of patient status in notes.
- Interacted with patients spanning multiple age brackets.
- Ensured compliance with safety procedures among patients.
- Educated patients on methods for managing chronic pain.
- Managed supply levels through strategic ordering.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Communicated with physicians to provide updates on patient care.
- Maintained compliance with HIPAA standards for safeguarding patient information.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Improved patient mobility using passive and active therapeutic exercises.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
Family Dental Care
Receptionist
09.2013 - 02.2016
Job overview
- Responded to inquiries from callers seeking information.
- Addressed customer issues and concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled numerous responsibilities and consistently achieved timely completion.
- Executed document management tasks including copying, faxing, and filing for employees.
- Safeguarded sensitive data related to clients and company.
- Coordinated appointment confirmations and kept client records current.
- Ensured cleanliness of reception space to foster welcoming environment.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Enhanced client onboarding experience through efficient management of paperwork completion.
- Managed scheduling to ensure efficient use of employee time and customer satisfaction.
- Assisted office staff in preparing reports and presentations for internal use.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted in identifying purpose of visit and directed to appropriate offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed data organization in computer databases.
Sephora Inside JCPenney
CPM Product Consultant
11.2012 - 09.2013
Job overview
- Assisted customers with product needs and introduced new store offerings.
- Demonstrated products to help customers try out offerings before making purchases.
- Established long term customer relationships by using effective communication and active listening skills.
- Engaged with customers to gain insights into market competition.
- Attended trainings and workshops to learn about new products and then shared this information with customers.
- Maintained orderly checkout areas by wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer loyalty through innovative discount strategies.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Arranged product displays to enhance sales promotion.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Recommended and sourced unavailable products based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Zamora Sergio MD
Receptionist
08.2012 - 09.2012
Job overview
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Maverick Rehab Center
Physical Therapy Aide
12.2009 - 09.2012
Job overview
- Updated progress notes with accurate patient status information.
- Provided care and support to individuals spanning various age ranges.
- Ensured compliance with safety procedures among patients.
- Educated individuals in techniques for managing chronic pain.
- Ensured consistent supply levels by ordering necessary items.
- Adhered to HIPAA standards ensuring patient confidentiality compliance.
- Assisted in safely positioning patients at therapeutic devices to uphold treatment protocols.
- Performed electrical stimulation, ultrasounds, matrix, myofascial release and spot massages to improve patient movement and functions.
- Assisted front desk by answering phones, scheduling appointments, filing documents and processing payments.
- Engaged with medical staff to relay patient care progress.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Adjusted workout plans to align with individual capabilities and ages.
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Improved patient mobility using passive and active therapeutic exercises.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
- Boosted efficiency by executing essential administrative duties including call answering, appointment coordination, and file management.
- Completed passive and active manual therapy techniques to help patients manage pain and related symptoms.
Education
Southwest Texas Junior CollegeEagle Pass, TX
Associate Of General Studies from Business Administration And Management
Eagle Pass High SchoolEagle Pass, TX
High School Diploma
06.2010
Skills
- Safety oversight
- Performance monitoring
- Customer relationship management
- Project management
- Marketing
- Staff supervision
- Scheduling coordination
- Compliance management
- Management
- Workflow optimization
- Delegation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Cooking/Baking
- Family Gatherings
- Camping
- Painting
- Crafting
- Animal Care
- Reading
Timeline
Operations Supervisor
Grifols Biomat USA
08.2017 - Current
Physical Therapy Aide
Maverick Rehab Center
02.2016 - 08.2017
Receptionist
Family Dental Care
09.2013 - 02.2016
CPM Product Consultant
Sephora Inside JCPenney
11.2012 - 09.2013
Receptionist
Zamora Sergio MD
08.2012 - 09.2012
Physical Therapy Aide
Maverick Rehab Center
12.2009 - 09.2012
Southwest Texas Junior College
Associate Of General Studies from Business Administration And Management
Eagle Pass High School
High School Diploma
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