Hortencia Tzun
Troutdale,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Cherrywood Village Retirement Home
03.2021 - Current
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Received numerous positive reviews from customers on online platforms, contributing to an increase in repeat business for the restaurant.
- Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Assisted in the creation of visually appealing table settings and dining room layouts for special occasions and events.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
Lead Waiter
Cherrywood Village Retirement Home
03.2022 - 07.2023
- Improved communication within the team through regular briefings and debriefings, resulting in a more cohesive work environment.
- Supported management in achieving revenue goals through upselling techniques such as recommending daily specials or wine pairings.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Exceeded guest expectations by going above and beyond regular service duties, such as accommodating special requests or dietary restrictions.
- Contributed to a positive work culture by maintaining a professional attitude and actively participating in team-building activities.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Customer Service Cashier
Fast Food And Grocery Store
06.2021 - 03.2022
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Education
High School Graduated - Health Sciences
Reynolds High School
Troutdale, OR06.2022
Skills
- Order Management
- Menu Memorization
- Resident Support
- POS System Operation
- Order Accuracy
- Food safety understanding
- Cash handling
- Memory retention
- Reservation management
- Positive attitude
- Stress management
- Strong multitasking
- Customer service
- Time management
- Sales Expertise
- Relationship Management
- Guest Relations Management
- Warm and Friendly
- Team Leadership
- Decision-Making
- Adaptable and Flexible
- Check Payment Processing
- Attentive Service
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Lead Waiter
Cherrywood Village Retirement Home
03.2022 - 07.2023
Customer Service Cashier
Fast Food And Grocery Store
06.2021 - 03.2022
Wait Staff Member
Cherrywood Village Retirement Home
03.2021 - Current
High School Graduated - Health Sciences
Reynolds High School
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