Hortensia Peña
Chicago,IL
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Always delivering encouragement and feedback to help employees be successful. Energetic, professional, organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Manager
JuiceRx
11.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved staff member conflicts, listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Shift Manager
McDonalds
10.2008 - 04.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities..
- Trained and coached new employees.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Roberto Clemente Community Academy
Chicago, IL06.2007
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Policy Implementation
- Performance Management
- Staff Development
- Product Management
- Customer Service
- Teamwork and Collaboration
- Hiring and Training
- Documentation And Reporting
- Professional and Courteous
- Good Judgment
- Preventive Maintenance
Certification
- Life Licensed - since July 2022
Hobbies include dog training, arts and crafts.
I do basic dog training at home and im a fan of making paper mache sculptures and other basic arts and crafts.
Additional Information
Have been a CPS parent volunteer since 2015.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Portuguese
Elementary
Timeline
Manager
JuiceRx
11.2018 - Current
Shift Manager
McDonalds
10.2008 - 04.2012
High School Diploma -
Roberto Clemente Community Academy
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