Hortensia Tina Cabrera
Brewster,NY
Summary
Detail-oriented and knowledgeable Office Manager skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with 20 years of extensive medical experience and very attentive to optimal patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Forge Health
06.2022 - Current
- Answering incoming inquiries regarding Forge Health program and services in a courteous, professional and knowledgeable manner.
- Obtaining all relevant information from potential clients on initial call in order to facilitate admission, including insurance information if available.
- Maintaining/managing schedules and facility calendar.
- Draft and edit documents/communications as needed.
- Collecting any necessary payments due from clients.
Office Manager
Gary S. Bromley, MD
06.2014 - 06.2022
- Answering all calls and assisting patients as needed.
- Scheduling of all appointments and meetings utilizing outlook.
- Scheduling surgeries and all other required pretesting.
- Collecting deductibles, balances and copays.
- Following up on billing disputes and precertification of procedures.
- Maintaining front desk and reception area.
- Interpreting as needed for urologist and neurosurgeon.
Administrative Assistant
Beth Israel Medical Center
09.2011 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to Vice Chairman and physician assistants.
- Updating charts for office hours.
- Scheduled follow-up appointments and pre-testing.
- Scheduled surgeries for both physicians.
- Acquired necessary pre certs for upcoming surgeries.
- Faxed booking sheets, history, tests and pre-op clearance to hospital booking system.
- Collected copays and made deposits in a timely manner.
- Arranged meetings/conference calls via outlook.
Billing Coordinator
Adam N. Bender, MD
11.2010 - 09.2011
- Handled all billing for private practice.
- Checked patients in utilizing allscripts EMR system.
- Ensured all patient information was up to date.
- Scanned insurance cards, labs and specific testing.
- Identified, researched, and resolved billing disputes.
- Transmitted electronic claims.
- Opened and distributed mail.
Education
No Degree - Medical Secretarial
Burdett Business School
Boston06.1982
High School Diploma -
Mother Cabrini High School
New York, NY06.1980
Skills
- Medical Practice Operations
- Conflict Resolution
- Strong Work Ethic
- Medical Procedures Scheduling
- Effective Multitasking
- Patient Registration
- Insurance Eligibility and Verification
- EMR Software
- Attention to Detail
- Billing Processes
Certification
- Customer Service Certification, Columbia University - 2003
Languages
Spanish
Full Professional
Timeline
Office Manager
Forge Health
06.2022 - Current
Office Manager
Gary S. Bromley, MD
06.2014 - 06.2022
Administrative Assistant
Beth Israel Medical Center
09.2011 - 06.2014
Billing Coordinator
Adam N. Bender, MD
11.2010 - 09.2011
No Degree - Medical Secretarial
Burdett Business School
High School Diploma -
Mother Cabrini High School
- Customer Service Certification, Columbia University - 2003
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