Video Games - Strategy and Collaborative
Hosanna -River- Hood
Customer Care Support Professional
Jacksonville,FL
Summary
Organized support team member with 8+ years of experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence within team members. Effective at operating within Tapestry regulations and Customer Care Support department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Care Support Professional
Tapestry
Jacksonville, FL
09.2020 - Current
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
- Coordinated timely responses to online customer communication and researched complex issues.
- Strengthened financial operations by conducting bank reconciliations and financial reporting with any and all disputes.
- While assigned ambassador role, managed office operations including work delegation of over 20 employees while completing advanced projects for department managers.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Lead Bartender
BJ's Restaurant & Brewhouse
Jacksonville, FL
05.2019 - 03.2020
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Operated efficiently in high-volume setting to prepare and serve more than 115 drinks per hour.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Bartender / Server
Ruby Tuesday Restaurant
Jacksonville, FL
05.2013 - 06.2019
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant atmosphere seating over 350 guests while maintaining calm, professional demeanor.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate of Arts - Psychology
Daytona State College
Daytona Beach FL 01.2014 - 08.2017
Skills
Documentation and reporting
Staff education and training
Training development aptitude
Actively encourages coworkers to grow and put their best self forward
Staff Management - Utilizing the skills within the team to provide ample coverage in all areas
Communication across departments to improve quality of service and functionality
Resource Allocation
Sales Force Software proficiency
Leadership
Organizational Skills
Creative Thinking
Interests
Gardening
Timeline
Customer Care Support Professional
Tapestry
09.2020 - Current
Lead Bartender
BJ's Restaurant & Brewhouse
05.2019 - 03.2020
Associate of Arts - Psychology
Daytona State College
01.2014 - 08.2017
Bartender / Server
Ruby Tuesday Restaurant
05.2013 - 06.2019