Summary
Overview
Work History
Education
Skills
Timeline
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Hosanna Polage

Hosanna Polage

Albuquerque,NM

Summary

Dynamic professional with extensive experience at Valer Dental & Braces, excelling in customer service and organizational skills. Proven track record in increasing treatment acceptance rates and enhancing patient satisfaction through effective communication. Proficient in OpenDental, adept at scheduling and managing appointments, while fostering a welcoming environment for patients and staff alike.

Overview

2
2
years of professional experience

Work History

Assistant Office Manager

Valer Dental & Braces
02.2025 - Current
  • Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment. Open and closed the office.
  • Oversaw office inventory activities by ordering supplies.
  • Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
  • Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
  • Maintained daily payment reports enduring accuracy and going to bank to make deposit.
  • Managed the schedule of patients to ensure appointment was fully audited to decrease any issues.
  • Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
  • Assisted in recruitment efforts, interviewing candidates and onboarding new hires.
  • Collaborated closely with doctors and back staff.
  • Cultivated a professional atmosphere by maintaining open lines of communication among team members.
  • Hired, managed, and trained staff, established and monitored goals, conducted performance reviews.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues with patients through active listening and open-ended questioning, escalating major problems to manager.

Treatment Coordinator

Valer Dental & Braces
03.2024 - Current
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Increased treatment acceptance rates through persuasive presentation of treatment options and benefits.
  • Explained treatment choices to patients and helped determine best options.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines. Utilized Sunbit and Carecredit.
  • Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Educated patients on dental benefits and coordinated proper payment with insurance companies.
  • Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
  • Enhanced office productivity by auditing charts thoroughly.
  • Became proficient in OpenDental.

Front Desk Receptionist

James Ku DDS
11.2023 - 03.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Scheduled appointments accurately using Dentrix software, reducing conflicts or doublebookings.
  • Handled sensitive customer information.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Collected payments, processed transactions and updated relevant records.

Education

New Mexico State University
Las Cruces, NM

Skills

  • Customer service, good communication
  • Punctual
  • Scheduling and appointment management
  • Proficient in OpenDental, familiar with Dentrix
  • Organizational skills
  • Handling complaints
  • Treatment plans
  • Insurance verification

Timeline

Assistant Office Manager

Valer Dental & Braces
02.2025 - Current

Treatment Coordinator

Valer Dental & Braces
03.2024 - Current

Front Desk Receptionist

James Ku DDS
11.2023 - 03.2024

New Mexico State University

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Hosanna Polage