Hosanna Proctor
Milo
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Crew Member
Dunkin
08.2025 - Current
- Ensured high-quality customer interactions, cultivating positive patron relationships.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Trained new baristas on beverage preparation techniques and customer service best practices.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retail Associate
Mission Thrift
12.2021 - 02.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize product visibility and accessibility.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Collaborated with team members to restock shelves and ensure inventory levels were maintained.
- Executed cash drawer management, deposit handling, and point of sale system operations.
Department Manager
McDonald's
05.2012 - 07.2019
- Managed cash transactions and deposits efficiently.
- Elevated workplace morale through strategic encouragement and detailed evaluations.
- Reduced employee turnover by implementing innovative systems.
- Enhanced branch stores' organization by fostering cleanliness, motivation, and policy compliance.
Education
High School Diploma -
Christian Ambassador Academy (homeschooled)
Lutz, FL05.2012
Skills
- Customer Service
- Cash Handling
- Detail-Oriented
- Interpersonal Skills
- Problem Solving
- Time Management
- Financial Transactions
- Team Leadership
- Clear communication
- Customer engagement
- Self-discipline
- Integrity and honesty
- Leadership qualities
Languages
English
Timeline
Crew Member
Dunkin
08.2025 - Current
Retail Associate
Mission Thrift
12.2021 - 02.2023
Department Manager
McDonald's
05.2012 - 07.2019
High School Diploma -
Christian Ambassador Academy (homeschooled)