Hosanna Toomalatai
South Jordan,UT
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3-5 years of relevant work experience to the team.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Granger Medical
West Jordan, UT
04.2022 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took co payments and compiled daily financial records.
- Used e clinical works software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Customer Service Specialist
Delta Airlines
Salt Lake City, UT
08.2021 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
Front Desk Receptionist
Springhill Suites By Marriott
South Jordan, United States
08.2019 - 02.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
Medical Receptionist
Medallus Medical Urgent Care
Sandy, UT
04.2019 - 09.2020
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
Warehouse Associate
Swire Coca Cola
Draper, UT
10.2018 - 06.2019
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
No Degree - Certification in Phlebotomy And I.V.
01.2022
Associate of Science - General Studies
05.2017
High School Diploma -
06.2016
Skills
- Appointment Confirmation
- Patient Confidentiality and Data Security
- Medical Billing
- Communicating to Patients and Families
- Registration and Scheduling
- Bookkeeping Support
- Insurance Verification
- Providing Information and Resources
- Explaining Policy and Procedures
- Administrative and Office Support
- Resolving Problems
- Quality Standards and Protocols
- Outbound Calling
- Project Requirements
- Financial Recordkeeping
- Referral Verification
- Clerical and Filing Support
- Business Management Principles
- Patient Engagement
- Patient Account Reviews
- Family Medicine
- Patient Needs Assessment and Referral
- Insurance Information Collection
- Interpreting Physician Orders
- MRI Scans
- Patient Appointment Management
- Medical Services Administration
- Office Supplies and Inventory
- Billing Issue Resolution and Support
- System Verification
Timeline
Patient Service Representative - Granger Medical
04.2022 - Current
Customer Service Specialist - Delta Airlines
08.2021 - Current
Front Desk Receptionist - Springhill Suites By Marriott
08.2019 - 02.2021
Medical Receptionist - Medallus Medical Urgent Care
04.2019 - 09.2020
Warehouse Associate - Swire Coca Cola
10.2018 - 06.2019
Oquirrh Mountain Phlebotomy School LLC - No Degree, Certification in Phlebotomy And I.V.
Salt Lake Community College - Associate of Science, General Studies
Sunburst Military Academy - High School Diploma,