Hi, I’m
HOSANNA WILDER
Bend,OR
Summary
Dynamic and adaptable professional with a Bachelor's degree in Communication and a minor in Spanish, recognized for exceptional customer service, communication, and problem-solving abilities. A passion for connecting with individuals from diverse backgrounds drives a commitment to fostering inclusive environments and enhancing team collaboration. Eager to leverage a global mindset shaped by extensive travel and cultural experiences to contribute effectively as a Customer Service Executive. Dedicated to elevating customer experiences through poise and proactive issue resolution, prepared to take on new challenges in a fast-paced setting.
Overview
6
years of professional experience
Work History
The Haven Coworking
Community Manager
01.2024 - Current
Job overview
- Curate and execute over 40 community events annually, boosting member engagement by 20%.
- Lead onboarding and retention initiatives, fostering community through events, workshops, and networking opportunities to drive member interaction and satisfaction.
- Lead member onboarding and implement retention strategies to ensure positive experiences.
- Oversee budget and procurement processes, managing monthly revenue between $70K–$100K, optimizing inventory tracking, and reducing supply waste.
- Build and nurture strategic partnerships with 15+ local organizations, contributing to growth in monthly member sign-ups and new referral channels.
- Deliver high-quality support to a community of over 280 leading C suite executives, entrepreneurs, and non profit leaders.
- Manage daily operations for a 11,000+ sq. ft. facility, improving space utilization and ensuring 100% compliance with safety and maintenance protocols.
- Coordinate vendor relationships (cleaning, repairs, catering, snack/beverages), negotiating contracts that reduced operating costs while maintaining high service standards.
- Proficient in creation and editing of social media content from IG, TT, and LI.
The Haven Coworking
Member Experience Coordinator
01.2021 - 01.2024
Job overview
- Led end-to-end client experience, managing tours, follow-up emails, onboarding, troubleshooting tech errors, check-in emails, and organizing member events.
- Spearheaded email campaigns resulting in increased client acquisition and member retention.
- Designed and implemented monthly newsletters, setting sales goals, creating assets via Canva, and crafting engaging content.
- Excellent written and verbal communication skills.
Honeybeast Digital
Digital Strategist/Project Manager
01.2020 - 01.2021
Job overview
- Creating digital marketing plans encompassing social media, email marketing, content marketing, etc.
- Creating project plans, defining milestones, and setting deliverables.
- Developing comprehensive digital strategies aligned with business objectives.
Education
Oral Roberts University
Bachelors of Arts from Communications, Minor in Spanish
01.2020
Skills
- Exceptional Customer Service
- Administrative Skills
- Proficient in Canva
- Proficient in Active Campaign and MailChimp
- Creative Problem Solving
- Collaborative Team Player
- Complaint resolution
- Staffing coordination
- Metric tracking
- Training and mentoring
- Account resolution
- Focused on customer satisfaction
LANGUAGE
Proficient in Spanish
Timeline
Community Manager
The Haven Coworking
01.2024 - Current
Member Experience Coordinator
The Haven Coworking
01.2021 - 01.2024
Digital Strategist/Project Manager
Honeybeast Digital
01.2020 - 01.2021
Oral Roberts University
Bachelors of Arts from Communications, Minor in Spanish
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