Hosanna Naomi Munoz
San Angelo,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Happy Hiker
Ruidoso, NM
09.2024 - 11.2025
- Developed positive relationships with customers through friendly interactions.
- Supported sales team members to drive growth and development.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Property Manager
Munoz Real Estate
Sterling City, TX
08.2023 - 10.2024
- Handled resident complaints and expedited maintenance requests.
- Oversaw and monitored preventative maintenance and energy management inspections and programs.
- Participated in industry conferences and events in order to stay abreast of new technologies related to property management practices.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Oversaw daily operations, maintenance, and administration of various properties.
- Facilitated tenant paperwork processing and verification.
Merchandise Stocker
Lowes Home Improvment
San Angelo, TX
07.2018 - 10.2019
- Inspected products for defects or damages prior to stocking shelves.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Ensured proper labeling on all products to ensure accuracy of pricing and product details.
- Stocked shelves with merchandise to ensure availability of products for customers.
Cashier
Lowes Home Improvment
San Angelo, TX
04.2017 - 10.2019
- Counted and balanced cashier drawers.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Offered customers carry-out service at completion of transaction.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
High School Diploma -
Sonora High School
Sonora, TX05-2014
Some College (No Degree) - Elementary School Teaching
South Plains College
Levelland, TXSkills
- Organized Appointment Management
- Motivated Attitude
- Customer Service Support
- Telephonic Support Experience
- Effective Time Management
- Efficient Refund Management
- Conflict Resolution Skills
- Optimistic Attitude
- Inventory Management
- Versatile Team Collaborator
- Data Analysis
- Multitasking and organization
Timeline
Customer Service Representative
Happy Hiker
09.2024 - 11.2025
Property Manager
Munoz Real Estate
08.2023 - 10.2024
Merchandise Stocker
Lowes Home Improvment
07.2018 - 10.2019
Cashier
Lowes Home Improvment
04.2017 - 10.2019
High School Diploma -
Sonora High School
Some College (No Degree) - Elementary School Teaching
South Plains College
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