Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Hoshiahna Holloman

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Getir
Chicago, IL
01.2022 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Driver

First Transit
Chicago, IL
08.2017 - 04.2020
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Sales Lead

Metro PCSInc
Chicago, IL
08.2015 - 08.2017
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.

Mail Carrier

US Post Office
Chicago, IL
12.2012 - 10.2013
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to multiple customers per shift.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Crew Member

McDonald's
Chicago, IL
04.2010 - 12.2012
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Education

High School Diploma -

Daniel Hale Williams High School
Chicago, IL
05.2012

Skills

  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Timeline

Customer Service Representative

Getir
01.2022 - 04.2022

Driver

First Transit
08.2017 - 04.2020

Sales Lead

Metro PCSInc
08.2015 - 08.2017

Mail Carrier

US Post Office
12.2012 - 10.2013

Crew Member

McDonald's
04.2010 - 12.2012

High School Diploma -

Daniel Hale Williams High School

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Hoshiahna Holloman