Hoshman Faisal
Fremont,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Administrator
C4U Solution
01.2021 - Current
- Completed accurate data input or corrections into computer files.
- Corresponded with business partners by written correspondence, telephone or e-mail.
- Obtained payment on delinquent accounts or completed accounting adjustment forms for review.
- Anticipated, identified and resolved problems delaying timely release or movement of freight.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
Sales Rep
Toyota Motor
03.2019 - 03.2021
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Worked with loss prevention in monitoring shopper behavior.
- Located merchandise across various stores to address customer needs.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Banker, Customer Service and Sales Rep
Wells Fargo Bank
10.2015 - 03.2019
- Assisting and Supervising service side
- Opening new account and cross selling various consumer products
- Continuing education in regards to Mortgage, Business and investments with partners
- Working closely with Premier Bankers to refer equity.
- Educated customers on features and benefits of banking products and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Evaluated client financial positions and identified most appropriate banking products.
- Provided advice on different bank products and financial options.
- Educated customers on online banking and mobile banking applications.
- Handled various accounting transactions.
- Referred customers to other banking departments for specialized services.
General Manager/ Lead Waiter
Salang Pass Restaurant INC
08.2012 - 06.2016
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Vocational Volunteer
Marsh’s Business and Marketing Team
01.2010 - 06.2012
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
- Provided administrative support to department leads to help organize events and fundraisers.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Guided troubled individuals to tools and resources necessary for healing.
Education
Business Candidate -
Chabot College
06.2017
High School Diploma -
American High School
05.2012
Skills
- Customer Service
- Financial Oversight
- Staff Management
- Expense Monitoring
- Project Coordination
- Employee Supervision
- Work Planning and Prioritization
- Office Management
- Budget Management
- Contract Administration
Volunteer Work Experience
Marsh’s Business and Marketing Team, Vocational Volunteer, 01/2010, 06/2012, Going to Local Business to Market, Measuring certain areas of new business, Use of many types of Computer tools
Languages
Persian
Professional Working
Timeline
Administrator
C4U Solution
01.2021 - Current
Sales Rep
Toyota Motor
03.2019 - 03.2021
Banker, Customer Service and Sales Rep
Wells Fargo Bank
10.2015 - 03.2019
General Manager/ Lead Waiter
Salang Pass Restaurant INC
08.2012 - 06.2016
Vocational Volunteer
Marsh’s Business and Marketing Team
01.2010 - 06.2012
Business Candidate -
Chabot College
High School Diploma -
American High School
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