Iqbal Hossan

Project: Allied Universal Executive Protection Portal.

The world's leading security and facility services provider and trusted partner to more than 400 of the FORTUNE 500, Allied Universal® delivers unparalleled customer relationships, innovative solutions, cutting-edge smart technologies, and tailored services that enable clients to focus on their core businesses.

• Analyzed the system requirements and developed detailed Test cases.
• Prepared Test scenarios, Test cases, and Test scripts.
• Tested the application using Agile (Scrum methodology).
• Tested the entire application functionality from End to End on different browsers.
• Excellent experience in Core Java, HTML, XML, and CSS.
• On-time execution of test cases.
• Developed Automation Test Scripts in Selenium WebDriver using Java based on the design pattern Page Object Model for reusability.
• Performed Continuous Integration testing using GIT.
• Defect Tracking and Reporting logged defects using the GIT HUB tool and reported them to the developer.
• Created large amounts and sets of data to cover different scenario testing.
• Interacted extensively with the business analyst to analyze the requirements during the requirements analysis phase of the project.
• Worked on Selenium scripts to regression test on multiple browsers and environments.
• Have used Testing Annotations with selenium scripts and used the Maven integration tool to execute test scripts as bulk.
• Used Maven to build and run the Selenium automation framework .
• Review & update Selenium WebDriver coding in java eclipse .
• Ensured content and structure of all Testing documents/artifacts are documented and maintained in Git Hub .
• Documented, implemented, monitored, and enforced all processes for testing as per standards defined by the organization.
• Involved in documentation of the testing process for further enhancement.
• Conducted result analysis and interacted with developers to resolve bugs.
• Reporting the bugs and retesting the same after the fix from the developers.
• Reviewed the Test Reports using TestNG annotations .
• Fixed identified issues to improve workflows.
• Created successful test scripts to manage automated feature testing.
• Improved software quality by designing and executing comprehensive test plans and cases.
• Enhanced product reliability through thorough functional,smoke and regression testing.
• Enhanced product reliability through thorough functional, regression, and performance testing.
• Reduced project delivery time by implementing automated testing frameworks and tools.
• Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
• Streamlined testing processes by developing reusable test scripts and templates.
• Increased team efficiency with continuous integration and delivery practices, reducing overall testing time.
• Collaborated with cross-functional teams to identify system requirements and develop effective test strategies.
• Contributed to the successful launch of multiple software products by rigorously validating features throughout the development lifecycle.
• Mentored junior testers on best practices, enhancing overall team knowledge and capabilities.
• Managed defect tracking systems, ensuring accurate documentation of issues for efficient resolution.
• Optimized test coverage with risk-based analysis techniques, focusing on high-impact areas of the application.
• Provided valuable feedback on software usability during design reviews, contributing to improved user experience.
• Supported regulatory compliance efforts by conducting thorough security and accessibility testing for software applications.
• Exceeded client expectations through exceptional attention to detail in identifying potential defects before release.
• Partnered with business analysts to translate complex requirements into effective test cases.
• Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection.
• Built automated test scripts to handle repetitive software testing work.
• Advised developers on problems with databases, performance and other issues.
• Kept scripts and test cases updated with current requirements.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Directed teams completing regression tests to support successful product development stages.
• Optimized test cases to maximize success of manual software testing.
• Created successful test scripts to manage automated feature testing,
• Conducted regression testing and submitted observations to development team.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Participated in available trainings to improve software knowledge.
• Advanced professional development by maintaining up-to-date knowledge of industry trends and advancements in software testing methodologies.
• Participated in post-release reviews to analyze lessons learned from completed projects, driving process improvements for future endeavors.
• Assisted in troubleshooting technical issues encountered during the deployment of new software releases.
• Used open-source tools to develop automation scripts.
• Automated file uploads and formatted different file types.
• Automated different modules using Selenium Webdriver from scratch.
• Tracked test reports and failures determined by root cause data trends.
• Manually created, developed, and execute Test Cases for both Negative and Positive testing.
• Conducted regression testing , analyzed results, and submitted observations to development team.

Project: CLEAR Plus.

Clear Secure, Inc. (operating as: CLEAR) is an American technology company that operates biometric travel document verification systems at some major airports and stadiums.

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Evaluated software products to determine compatibility with existing systems.
• Directed and monitor the distribution teams to deliver the commodity safely and within the given time.
• Managed multiple priorities including distribution and delivery, staff management and customer service supporting optimal operations.
• Organized and develop human resources and equipment department strategies, file information for goods transportation and manage the organizations services to its customers.
• Coordinated logistic activities with vendors and executive authority for contract deed, procurement, finance and terms of delivery.
• Meet agreed performance objectives and ways of working to manage the activity of the UAT testers to ensure that the system functionality is fully tested within project timescales and to a high quality.
• Maintain positive working relationships in the team.
• Execute all tests within agreed timescales.
• Ensure Governance Framework is adhered to.
• Chair/attend defect management meetings with suppliers.
• Analyzed the system requirements and developed detailed Test plans, Test cases, and Testing estimates.
• Prepared Test scenarios, Test cases, and Test scripts.
• Tested the application using Agile (Scrum methodology).
• Tested the entire functionality of the application from End to End on different browsers. Excellent experience in Core Java,SQL Queries, Joins, HTML, XML, and CSS.
• On-Time execution of test cases.
• Developed Automation Test Scripts in Selenium WebDriver using Java based on the design pattern Page Object Model for
  reusability.
• Performed Continuous Integration testing using Maven, Jenkins, and GIT.
• Defect Tracking and Reporting logged defects using the JIRA tool and reported them to the developer.
• Attended the sprint plan meetings, daily stand-up meetings, Bug review meetings, weekly status meetings, retrospect meetings, and walkthrough and interacted with Business Analysts and Developers for resolving Defects.
• Created large amounts and sets of data to cover different scenario testing.
• Interacted extensively with the business users in analyzing the requirements during the requirements analysis phase of the
  project.
• Created RTM (Requirements Traceability Matrix), developed the UAT test plan adhering to specifications and business
  requirements.
• Worked on Selenium scripts to regression test on multiple browsers and environments.
• Have used Testing Annotations with selenium scripts and used the Maven integration tool to execute test scripts as bulk.
• Used Maven to build and run the Selenium automation framework.
• Review & update selenium WebDriver coding in java eclipse.
• Conducted data validation testing using SQL queries in the Database Management System.
• Ensured content and structure of all Testing documents/artifacts are documented and maintained in Jira Confluence.
• Documented, implemented, monitored, and enforced all processes for testing as per standards defined by the organization.
• Involved in documentation of the testing process for further enhancement.
• Conducted result analysis and interacted with developers to resolve bugs.
• Reporting the bugs and retesting the same after the fix from the developers.
• Reviewing the Test Reports using TestNG annotations.
• Enhanced automation test coverage by implementing new testing strategies and approaches.
• Increased software reliability, performing thorough regression tests to ensure seamless performance after updates.
• Reduced manual testing efforts for faster product delivery with the creation of robust automated test scripts.
• Strengthened collaboration with developers, identifying and addressing issues in the early stages of the development process.
• Streamlined testing processes through continuous integration and deployment tools, improving overall efficiency.
• Achieved higher levels of test accuracy by designing and executing data-driven tests for various input scenarios.
• Bolstered defect detection rates, conducting exhaustive root cause analysis to mitigate future occurrences.
• Optimized test cycles through parallel execution, significantly reducing time-to-market for critical releases.
• Boosted overall system stability by rigorously stress-testing applications under heavy loads and high concurrency conditions.
• Enabled faster issue resolution, providing detailed bug reports with clear steps to reproduce and suggested fixes.
• Elevated software quality standards by consistently refining test plans based on evolving project requirements.
• Facilitated cross-functional team communication, ensuring transparency in tracking testing progress and results reporting.
• Contributed to improved user experience with comprehensive usability testing across multiple platforms and devices.
• Mentored junior team members, sharing knowledge and insights on automation testing tools and techniques to foster continued growth and success within the team.

Project: Passenger Service 360

In 2023, Swissport International provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 air cargo centers worldwide.

• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Tracked test reports and failures determined by root cause data trends.
• Reviewed, evaluated, and identified requirements for testability.
• Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points.
• Performed manual testing on the applications and verified the functionality of all modules in the application.
• Written the Test plan, Test Cases, Test Scripts, and Test Steps for all the modules.
• Verified Data with the Toad Interface tool running SQL queries in the DataBase.
• Developed and Executed the Test Cases for various scenarios based on requirements.
• Developed the Test Plan based on the Business requirement documents, Design and Analysis documents, Business workflows, Configuration Specifications documents, Vendor system, and Subject Matter Experts.
• Ensuring content and structure of all the testing artifacts are documented in SharePoint Tool.
• Review test cases are written for manual testing; make necessary adjustments for suitability towards automation.
• Manually created, developed, and execute Test Cases for both Negative and Positive testing.
• Developed automation test scripts using VB Script and HP UFT, maintained object repository and developed descriptive programming to identify the objects.
• Developed / Enhanced VB script in HP UFT to add checkpoints, parameterize data, database checking, etc.
• Reported Defects using JIRA and actively involved in the analysis of the defects on severity and priority.
• Developed and Implement test automation framework Using HP UFT.
• Analyzed and identify the points of enhancements and improvements in the existing framework/process.
• Developed function libraries, test scripts, and modules with HP UFT and VBScript .
• Reviewed, Developed, and modified automation templates.
• Worked on HP UFT hybrid framework , identifying the functional areas, and created different functions to make the scripts reusable in HP UFT .
• Prepared Test Cases for GUI application. Developed test scripts for Data-driven testing using parameterization in UFT by using Excel sheet for test data and Database Queries based on the functionality.
• Participated in RTM/TC's Walkthrough and defect report meetings periodically.
• Developed baseline scripts for testing the future release of the application using HP UFT.
• Enhanced automation test coverage by implementing new testing strategies and approaches.
• Enhanced automation test coverage by implementing new testing strategies and approaches.
• Reduced manual testing efforts for faster product delivery with the creation of robust automated test scripts.
• Increased software reliability, performing thorough regression tests to ensure seamless performance after updates.
• Strengthened collaboration with developers, identifying and addressing issues in the early stages of the development process.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
• Kept scripts and test cases updated with current requirements.

Project: Customer Booking System.

A Jamaica-based Travel and ground-handling company

• Improved software quality by designing and executing comprehensive test plans and cases.
• Reduced product defects by performing thorough manual testing and identifying issues before release.
• Enhanced team efficiency with collaborative troubleshooting, sharing knowledge, and offering guidance on best practices.
• Optimized test coverage by prioritizing risks, understanding project requirements, and creating effective test strategies.
• Collaborated closely with cross-functional teams to align on objectives, expectations, and deliverables throughout the software development lifecycle.
• Promoted a culture of continuous improvement by actively participating in process evaluations, suggesting enhancements where necessary for smoother workflows.
• Maintained up-to-date expertise in testing methodologies through ongoing research, professional development opportunities, and participation in industry events or forums.
• Supported successful product launches by contributing to robust beta-testing efforts involving external users to gather valuable insights into real-world scenarios.
• Enabled better resource allocation by accurately estimating required timeframes for completion of assigned tasks related to manual test execution or defect resolution efforts.
• Mitigated risk factors associated with software performance degradation through close monitoring during stress tests designed to identify potential bottlenecks or other problematic areas.
• Assisted in the training and development of junior manual test engineers by sharing knowledge, providing mentorship, and offering constructive feedback on their work.
• Upheld a strong commitment to excellence by consistently demonstrating meticulous attention to detail when performing manual tests and reviewing test case documentation for completeness and accuracy.
• Created comprehensive test plans, test scripts, and use cases to support testing objectives.
• Tracked test reports and failures determined by root cause data trends.
• Reviewed, evaluated, and identified requirements for testability.
• Tested, identified and troubleshot problems with networks.
• Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points.
• Communicated technical information both verbally and in writing in simple terminology.
• Developed Manual Test.
• Created Bugs.
• Analyzed and documented test results to comply with industry standards.

Project: Inventory and Maintenance Portal.

Popeye's Louisiana Kitchen, Inc., also known as Popeye's and formerly named Popeye's Chicken & Biscuits and Popeye's Famous Fried Chicken & Biscuits, is an American multinational chain of fried chicken restaurants formed in 1972 in New Orleans, Louisiana and headquartered in Miami.

• Enhanced software quality by meticulously executing manual test cases and identifying defects.
• Collaborated with development team to prioritize bug fixes for improved application performance.
• Assisted team with development of web-based applications in Agile environment.
• Verified acceptance by developing and implementing automated and manual application features and regression tests.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Reduced product release delays by efficiently reporting critical issues and suggesting possible solutions.
• Contributed to the successful delivery of high-quality software releases through rigorous testing methodologies.
• Maintained comprehensive documentation of all identified issues, enabling faster resolution times.
• Increased team productivity by sharing best practices and continuously refining manual testing processes.
• Supported continuous improvement efforts by actively participating in sprint retrospectives and offering valuable insights.
• Ensured optimal user experience by conducting thorough usability tests and providing actionable feedback to developers.
• Validated application functionality across multiple platforms, ensuring seamless cross-platform compatibility.
• Conducted in-depth regression tests after each iteration, validating that existing features remained unaffected during new developments.
• Adhered to strict deadlines while maintaining attention to detail, resulting in timely product launches without compromising quality standards.
• Played an instrumental role in achieving company objectives by consistently exceeding individual performance metrics as a Manual Software Tester.
• Proactively identified potential risks within projects, allowing for early mitigation strategies and process improvements.
• Collaborated with QA team to test software quality through manual and automated testing.
• Carried out tests to identify, report and repair bugs and glitches.
• Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
• Used analyzers, multimeters and power supplies to conduct diagnostic procedures.
• Developed Manual Tests.