Hossin Omer
Turlock,CA
Summary
Dynamic grocery professional with a proven track record at State Foods Supermarket, excelling in customer service and inventory management. Enhanced customer satisfaction through effective product merchandising and organized stock rotation. Known for fostering team collaboration and maintaining a clean, safe shopping environment, driving positive shopping experiences.
Overview
5
5
years of professional experience
Work History
Grocery Stocker
La Reyna Supermarket
12.2024 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Shift Manager
State Foods Supermarket
11.2022 - 11.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Manager
Omar Market
12.2019 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Grocery Stocker
State Foods Supermarket
06.2020 - 07.2020
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Answered customer questions and provided detailed product information.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
Education
High School Diploma -
Firebaugh High School
Firebaugh, CAHigh School Diploma -
Roselawn Adult School
Turlock, CA05.2023
Skills
- Customer service
- Inventory management
- Product merchandising
- Stock rotation
- Shelf organization
- Team collaboration
- Sales promotion
- Health and safety
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Pallet jack operations
- Product rotation
- Merchandising techniques
- Pricing and signage updates
- Order fulfillment
- Energetic and outgoing
- Equipment operation
- Clear communication
- Customer relationships
- Money handling
- POS systems
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Grocery Stocker
La Reyna Supermarket
12.2024 - Current
Shift Manager
State Foods Supermarket
11.2022 - 11.2024
Grocery Stocker
State Foods Supermarket
06.2020 - 07.2020
Manager
Omar Market
12.2019 - 05.2022
High School Diploma -
Firebaugh High School
High School Diploma -
Roselawn Adult School
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