Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Houda Hassouna

Tracy,CA

Summary

Proficient airlines customer service agent with superior work ethic and expertise in working from scripted responses to resolve customer problems. Driven and responsible with adaptable, solution-oriented nature. Excellent conflict mediator and efficient multitasker.


Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue.

Overview

24
24
years of professional experience

Work History

Customer Service Agent

SAS INC.
Burlingame, CA
01.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered

Dispatcher

EXCUTIVE RIDE SERVICE INC.
Tracy, CA
12.2012 - Current
  • Directed dispatching, routing and tracking of 150 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

IHSS Care Provider

State Of California
TRACY, CA
07.2008 - Current
  • Provided transportation and appointments management.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Administered prescribed medications under direction of physician.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
  • Provided mobility assistance such as walking and regular exercising

Education

Associate of Arts - Cosmetology

Santa Monica College
Santa Monica, CA
01.2004

High School Diploma -

BEIRUT GRAND HIGHSCHOOL
BEIRUT , LEBANON
01.1988

Skills

  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Building Customer Trust and Loyalty
  • Time Management
  • Arabic Language Proficient
  • Microsoft Office

Languages

Arabic
Native or Bilingual
English
Professional Working

Timeline

Customer Service Agent

SAS INC.
01.2021 - Current

Dispatcher

EXCUTIVE RIDE SERVICE INC.
12.2012 - Current

IHSS Care Provider

State Of California
07.2008 - Current

Associate of Arts - Cosmetology

Santa Monica College

High School Diploma -

BEIRUT GRAND HIGHSCHOOL

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Houda Hassouna