Houda Makansi
Tucson,Arizona
Summary
Dynamic professional with a proven track record in case management and community engagement, notably at Jewish Family and Children Services. Expert in leveraging cultural competency and organizational skills to advocate for and support diverse populations. Excelled in creating impactful social media content for Levant Sweets, demonstrating exceptional problem-solving abilities and a strong work ethic.
Overview
9
9
years of professional experience
Work History
Assistant in Family Business
Levant Sweets
Tucson, Arizona
01.2016 - Current
- Customer service, sales, and translation for family business
- Develop and manage social media pages
- Create packaging, labels, and marketing materials
Case Manager
Jewish Family and Children Services
Tucson, AZ
07.2023 - 11.2024
- Monitored client progress through regular follow-ups and case reviews.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Educated clients and their families about their rights and available community resources.
- Assisted individuals with eligibility for available benefits.
- Advocated on behalf of clients to secure necessary services and support.
- Educated clients about mental health conditions, medications and self-care techniques.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
Intern in Refugee Resettlement
International Rescue Committee
Tucson, Arizona
01.2022 - 01.2023
- Assist case workers
- Help refugees from different countries resettle in Tucson
- Enroll children in schools
- Translate from English to Arabic for Syrian refugees
- Apply for public housing/section 8 for refugees
- Teach refugees how to navigate public transportation
Teaching Assistant for Summer Intensive Arabic Program
University of Arizona Center for Middle Eastern Studies
Tucson, Arizona
01.2020 - 01.2021
- Language partner for military students studying Arabic
- Tutor for first, second and third year of Arabic language students
Mn Huna: Finding Refuge in Friendship Radio Host
KXCI Community Radio
Tucson, Arizona
01.2016 - 01.2020
- Volunteer co-host of radio program focused on telling refugee stories
- Develop program topics and themes in collaboration with team
- Write scripts for program
- Interview guests and host program on air
Education
Bachelor of Arts - Political Science, Arabic
The University of Arizona
Tucson, Arizona01.2023
High School -
Palo Verde High School
Tucson, Arizona01.2019
Skills
- Arabic
- Quick Thinking
- Work Ethic
- Team work
- Attention to detail
- Case management
- Community engagement
- Cultural competency
- Organizational skills
- Workload management
- Problem Solving
References
- Melanie Cooley, Administrator, Watershed Management Group, 520-977-2117, cooley.melanie@gmail.com
- Abdessamad M'Barki, Lecturer and Assistant Director, Arabic Overseas Program at the University of Arizona, mbarki@arizona.edu
- Rusty Boulet-Stephenson, Graphic Designer, Vantage West Credit Union, 520-406-1053, mrrustybs@gmail.com
- Sofia Herran, Refugee Resettlement Supervisor, JFCS of Southern Arizona, 541-844-6400
Timeline
Case Manager
Jewish Family and Children Services
07.2023 - 11.2024
Intern in Refugee Resettlement
International Rescue Committee
01.2022 - 01.2023
Teaching Assistant for Summer Intensive Arabic Program
University of Arizona Center for Middle Eastern Studies
01.2020 - 01.2021
Assistant in Family Business
Levant Sweets
01.2016 - Current
Mn Huna: Finding Refuge in Friendship Radio Host
KXCI Community Radio
01.2016 - 01.2020
Bachelor of Arts - Political Science, Arabic
The University of Arizona
High School -
Palo Verde High School
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