Houda Mounaim

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Mentored team members to enhance professional development and accountability in workplace.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Resolved customer problems and complaints.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.

Greeted incoming visitors and customers professionally and provides friendly, knowledgeable assistance.

Corresponded with clients through email, telephone.

Confirmed appointments communicated with clients, and updated client's records.

Responded to inquiries from callers seeking information.

Handled cash and credit transactions and maintained sales and payments records accurately.

Provided clerical support to company employees by copying, faxing, and filing documents.

Organized, maintained and updated information in computer database.

Visited potential customers for new business.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

identified new markets and business opportunities.

Gathered market and customer information and provided feedback on buying trends.

researched sales opportunities and exceed sales goals and increase profits.

Negotiated the terms of agreement and close sales.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Checked daily arrivals, departures & no-show report.

Assisted daily briefings about daily activities and arrivals, room assignments, check in registration cards.

Answered multi-line phone system to respond to inquiries and transfer calls to correct department and personal.

Collaborated with team members to handle guest requirements from check-in through check-out.

Handled wake-up call to determine guests receive prompt and reliable wake-up service.

Managed lost and found items to assist guests with retrieving belongings.