Houda Radhouani Guerrier
Swansboro,NC
Summary
Detail-oriented Computer Management Specialist with a Bachelor’s Degree in Computer Science and over 15 years of experience in IT systems management and administration. Proven expertise in maintaining critical Information Communication Technologies, local area networks, and wide area networks. Seeking a challenging position to leverage skills in SharePoint Administration. Aiming to contribute to the efficiency and success of the organization through innovative solutions and dedication to mission-critical operations.
Bachelor's Degree in Computer Science with a focus on database administration, software design. Extensive experience in IT systems management, network administration, and technical support. Strong knowledge of Google App Scripts, Google Sites, SharePoint administration, O365 Apps, Active Directory management, Exchange Server management. Skilled in server configuration, network monitoring, and troubleshooting. Excellent communication skills and the ability to provide technical support to end-users. Proven track record of successful project management and implementation. Forward-thinking Operations Specialist bringing 5 years of expertise in SharePoint Administration . Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Google Apps Scripts. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Computer Management Specialist
USAID/US Embassy Tunis
09.2021 - Current
- Pioneered collaborative efforts with IT Systems Managers and Chief Information Officer (CIO) to ensure robust functioning of mission-critical Information Communication Technologies
- Notably, took initiative as first to adopt Google Apps Script within organization, showcasing innovative approach to technology integration
- This technological innovation, played pivotal role in developing and maintaining USAID intranet website
- Leveraged advanced capabilities of Google Script to create tailored scripts, becoming an innovator in automating routine tasks, these automated processes significantly enhanced internal communication and information dissemination, setting precedent for efficiency within organization.
- Management of Mission servers, diverse devices, and computer peripheral equipment was conducted with meticulous attention, ensuring optimal performance and availability for approximately 40 users
- Regular performance reviews and proactive troubleshooting maintained high level of operational excellence in IT environment.
- The proactive approach to technology integration also manifested in providing support for video conferencing and enabling video streams for Mission participation in events conducted by USAID/Washington or other Missions
- In summary, by being first to adopt Google Script, this role not only involved maintaining critical ICT infrastructure but also led charge in embracing innovative solutions, automating tasks, enhancing internal communication, and supporting organization's mission and goals
System Administrator, SharePoint ADMINISTRATOR
US embassy Tunis
07.2014 - 09.2021
- Held pivotal role as SharePoint administrator, responsible for design, implementation, and day-to-day management of SharePoint sites and workflows
- Conducted workshops to train embassy members on SharePoint capabilities, ensuring that users could effectively leverage the platform for collaboration, document management, and workflow automation
- Created websites, workflow documents, and team sites to disseminate information, facilitating seamless collaboration and information sharing among embassy staff
- Implemented and maintained access control lists (ACLs) to prevent unintentional communications spillage
- Ensured adequate and up-to-date training for users, promoting compliance with security protocols.
- Developed, documented, and maintained policies and procedures for SharePoint usage
- Established SOPs to guide users on best practices for SharePoint utilization, ensuring consistency and adherence to organizational guidelines.
- Provided technical support and training for embassy staff, offering assistance in maintaining resource kits and performing preventative maintenance
- Contributed to global connectivity by overseeing SharePoint sites and workflows, fostering collaboration and information exchange not only within the embassy but potentially with other diplomatic missions or departments
- Led SharePoint migration from SP 2009 to 2013, involving content migration, code review, data mapping, and data cleansing
- Developed robust communication plan to keep end-users informed about migration process, timelines, and potential impacts
- Organized training sessions to familiarize users with new features and functionalities of SharePoint 2013
- Implemented post-migration monitoring systems to identify and address any issues promptly
- Created comprehensive documentation outlining migration process, configurations, and post-migration support procedures
- Conducted knowledge transfer sessions with internal IT teams, ensuring they were well-equipped to manage and maintain SharePoint 2013 environment effectively.
- In summary, SharePoint migration from SP 2009 to 2013 involved meticulous, phased approach encompassing strategic planning, code and configuration migration, content migration, user training, and ongoing support
- This process was guided by commitment to minimizing disruptions, ensuring data integrity, and maximizing benefits of updated SharePoint environment.
PC Support Technician
Hewlett-Packard
01.2012 - 07.2014
- Provided comprehensive troubleshooting and support for HPE customers and engineers, offering expertise in resolving issues related to HPE hardware and software solutions
- Demonstrated advanced technical proficiency to address intricate challenges, ensuring that customers and engineers received prompt and effective solutions
- Delivered direct and indirect customer support for HP Networking hardware and software, fostering client-centric approach to problem resolution
- Engaged with customers to understand their unique needs, providing tailored support to enhance user experience and optimize t functionality of HP Networking solutions
- Specialized in troubleshooting hardware issues, ensuring excellent customer satisfaction by resolving network LAN/WAN issues, printer malfunctions, and other peripheral concerns
- Actively participated in weekly meetings, providing insightful advice, addressing customer complaints, analyzing network traffic, and contributing valuable input on ongoing and upcoming network upgrades
- Collected pertinent information from customers and meticulously documented case details in Case Management system, ensuring systematic and organized approach to case handling
- Developed action plans to investigate and resolve complex issues and problems.
- Prioritized customer satisfaction by delivering timely and effective solutions, fostering positive relationships, and exceeding customer expectations.
System Admin
Directlines
01.2011 - 01.2012
- Spearheaded workstation setups and software installations, ensuring seamless integration and optimal performance for end-users
- Led network installation and administration, encompassing design, deployment, and maintenance of robust and secure network infrastructures
- Evaluated and tested new hardware and software technologies adopted by company, ensuring compatibility and efficiency
- Provided comprehensive training sessions for new users, facilitating smooth onboarding process and optimizing their utilization of IT resources
- Specialized in troubleshooting network issues, diagnosing and resolving connectivity problems, and ensuring uninterrupted network services
- Documented IT processes, generated reports, and established Standard Operating Procedures (SOPs) to ensure consistency and adherence to best practices
- Assisted in local procurement, contributing to selection and acquisition of IT hardware and software components and negotiated contracts for IT services and monitored their fulfillment, ensuring compliance and cost-effectiveness
Education
Bachelor’s Degree - Computer Science applied to Management
Higher Institute of Management (ISG)
Tunisia01.2009
Skills
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- CompTIA A+
- Windows 7 Administration
- Supporting Consular Affairs Systems and Applications
- Microsoft Exchange Server 2010
- Microsoft Active Directory 2008
- Overseas Crisis Management Overview
- Network+ Training
- Maintaining Operating Systems
- Recognizing Safety Procedures, Effective Communication, and Professional Behavior
- SharePoint 2007 Essentials
- SharePoint Designer 2013
Languages
English
French
Arabic
Timeline
Computer Management Specialist
USAID/US Embassy Tunis
09.2021 - Current
System Administrator, SharePoint ADMINISTRATOR
US embassy Tunis
07.2014 - 09.2021
PC Support Technician
Hewlett-Packard
01.2012 - 07.2014
System Admin
Directlines
01.2011 - 01.2012
Bachelor’s Degree - Computer Science applied to Management
Higher Institute of Management (ISG)
- CompTIA A+
- Windows 7 Administration
- Supporting Consular Affairs Systems and Applications
- Microsoft Exchange Server 2010
- Microsoft Active Directory 2008
- Overseas Crisis Management Overview
- Network+ Training
- Maintaining Operating Systems
- Recognizing Safety Procedures, Effective Communication, and Professional Behavior
- SharePoint 2007 Essentials
- SharePoint Designer 2013
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